{"id":984,"date":"2025-05-09T01:25:56","date_gmt":"2025-05-08T16:25:56","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=984"},"modified":"2025-09-01T13:25:23","modified_gmt":"2025-09-01T04:25:23","slug":"small-scale-cti","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/small-scale-cti\/","title":{"rendered":"\u5c0f\u898f\u6a21\u4f01\u696d\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304cCTI\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p>\u300c\u5c11\u4eba\u6570\u3067\u56de\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u96fb\u8a71\u5bfe\u5fdc\u306e\u8ca0\u62c5\u304c\u5927\u304d\u3044\u2026\u2026\u300d\u3053\u3046\u3057\u305f\u60a9\u307f\u3092\u62b1\u3048\u3066\u3044\u308b\u5c0f\u898f\u6a21\u4f01\u696d\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u9650\u3089\u308c\u305f\u4eba\u54e1\u3067\u96fb\u8a71\u5fdc\u5bfe\u3092\u3053\u306a\u3059\u73fe\u5834\u3067\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u306b\u8ca0\u62c5\u304c\u304b\u304b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5bfe\u5fdc\u306e\u3070\u3089\u3064\u304d\u30fb\u60c5\u5831\u5171\u6709\u306e\u4e0d\u8db3\u30fb\u5bfe\u5fdc\u6f0f\u308c\u30fb\u696d\u52d9\u52b9\u7387\u306e\u4f4e\u4e0b\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u8ab2\u984c\u304c\u751f\u3058\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u5f71\u97ff\u304c\u51fa\u3066\u3057\u307e\u3046\u3053\u3068\u3082\u3042\u308a\u5f97\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304cCTI\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001\u5c0f\u898f\u6a21\u4f01\u696d\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304cCTI\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3076\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#CTI\"><span class=\"toc_number toc_depth_1\">1<\/span> CTI\u3068\u306f<\/a><\/li><li><a href=\"#CTI-2\"><span class=\"toc_number toc_depth_1\">2<\/span> \u5c0f\u898f\u6a21\u4f01\u696d\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304cCTI\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u5c11\u4eba\u6570\u3067\u3082\u52b9\u7387\u7684\u306b\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">2.2<\/span> \u5bfe\u5fdc\u54c1\u8cea\u3092\u5747\u4e00\u5316\u3057\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u308b<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u4e8b\u696d\u62e1\u5927\u3057\u305f\u969b\u306b\u3082\u5bfe\u5fdc\u3057\u3084\u3059\u3044<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">2.4<\/span> \u30c7\u30fc\u30bf\u5206\u6790\u306b\u3088\u308b\u696d\u52d9\u6539\u5584\u304c\u53ef\u80fd<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-3\"><span class=\"toc_number toc_depth_1\">3<\/span> \u5c0f\u898f\u6a21\u4f01\u696d\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304cCTI\u3092\u9078\u3076\u969b\u306e\u30dd\u30a4\u30f3\u30c8<\/a><ul><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u304b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u30af\u30e9\u30a6\u30c9\u578b\u304b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u304b<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u4e8b\u696d\u898f\u6a21\u306b\u5408\u3063\u3066\u3044\u308b\u304b<\/a><\/li><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">3.4<\/span> \u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u63c3\u3063\u3066\u3044\u308b\u304b<\/a><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">3.5<\/span> \u64cd\u4f5c\u3057\u3084\u3059\u3044\u304b<\/a><\/li><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">3.6<\/span> \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306f\u5341\u5206\u304b<\/a><\/li><li><a href=\"#CRM\"><span class=\"toc_number toc_depth_2\">3.7<\/span> CRM\u3068\u9023\u643a\u3067\u304d\u308b\u304b<\/a><\/li><\/ul><\/li><li><a href=\"#03plus\"><span class=\"toc_number toc_depth_1\">4<\/span> \u5c0f\u898f\u6a21\u4f01\u696d\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3059\u3059\u3081\uff0103plus\u3068\u306f<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_1\">5<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"CTI\">CTI\u3068\u306f<\/span><\/h2>\n\n\n\n<p>CTI\uff08Computer Telephony Integration\uff09\u3068\u306f\u3001\u96fb\u8a71\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3092\u9023\u643a\u3055\u305b\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u4e3b\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u55b6\u696d\u73fe\u5834\u306a\u3069\u3067\u6d3b\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u3084\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u666e\u53ca\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>CTI\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3092\u30d1\u30bd\u30b3\u30f3\u306e\u753b\u9762\u306b\u81ea\u52d5\u8868\u793a\u3055\u305b\u305f\u308a\u3001\u901a\u8a71\u5c65\u6b74\u3092\u8a18\u9332\u30fb\u5171\u6709\u3057\u305f\u308a\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u55b6\u696d\u62c5\u5f53\u8005\u306f\u3001\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u898b\u306a\u304c\u3089\u30b9\u30e0\u30fc\u30ba\u306b\u5fdc\u5bfe\u3067\u304d\u308b\u305f\u3081\u3001\u5bfe\u5fdc\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u901a\u8a71\u4ef6\u6570\u30fb\u5bfe\u5fdc\u6642\u9593\u30fb\u5fdc\u5bfe\u5185\u5bb9\u3068\u3044\u3063\u305f\u901a\u8a71\u30c7\u30fc\u30bf\u3092\u84c4\u7a4d\u30fb\u5206\u6790\u3082\u53ef\u80fd\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u696d\u52d9\u6539\u5584\u3084\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u6750\u6599\u3068\u3057\u3066\u3082\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8fd1\u5e74\u3067\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306eCTI\u30b5\u30fc\u30d3\u30b9\u3082\u5897\u3048\u3066\u304a\u308a\u3001\u521d\u671f\u8cbb\u7528\u3092\u6291\u3048\u306a\u304c\u3089\u624b\u8efd\u306b\u5c0e\u5165\u3067\u304d\u3001\u5c0f\u898f\u6a21\u4e8b\u696d\u8005\u3084\u500b\u4eba\u4e8b\u696d\u4e3b\u306b\u3082\u652f\u6301\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CTI-2\">\u5c0f\u898f\u6a21\u4f01\u696d\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304cCTI\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n\n\n\n<p>CTI\u3068\u3044\u3046\u3068\u5927\u898f\u6a21\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u3044\u3046\u5370\u8c61\u3092\u6301\u3064\u65b9\u3082\u591a\u3044\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u8fd1\u5e74\u3067\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e\u624b\u8efd\u306a\u30b5\u30fc\u30d3\u30b9\u304c\u666e\u53ca\u3057\u3001\u5c0f\u898f\u6a21\u4e8b\u696d\u8005\u3084\u5c11\u4eba\u6570\u30c1\u30fc\u30e0\u3067\u3082\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u7279\u306b\u5c0f\u898f\u6a21\u306a\u4f01\u696d\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304cCTI\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u30924\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i\">\u5c11\u4eba\u6570\u3067\u3082\u52b9\u7387\u7684\u306b\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u308b<\/span><\/h3>\n\n\n\n<p>CTI\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u5c11\u4eba\u6570\u306e\u5c0f\u898f\u6a21\u4f01\u696d\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u3001\u52b9\u7387\u7684\u306b\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u96fb\u8a71\u5bfe\u5fdc\u3067\u306f\u3001\u7740\u4fe1\u306e\u305f\u3073\u306b\u90fd\u5ea6\u76f8\u624b\u306e\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u3001\u5bfe\u5fdc\u5c65\u6b74\u3092\u624b\u4f5c\u696d\u3067\u63a2\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u3001\u5c11\u4eba\u6570\u306e\u4f01\u696d\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u96fb\u8a71\u3092\u53d6\u308b\u30fb\u8abf\u3079\u308b\u30fb\u53d6\u308a\u6b21\u3050\u3068\u3044\u3063\u305f\u4f5c\u696d\u306b\u8ffd\u308f\u308c\u3001\u5bfe\u5fdc\u304c\u975e\u52b9\u7387\u306b\u306a\u308a\u304c\u3061\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001CTI\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u304c\u81ea\u52d5\u3067\u30d1\u30bd\u30b3\u30f3\u753b\u9762\u306b\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u4e8b\u524d\u6e96\u5099\u306a\u3057\u3067\u3082\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3084\u53d6\u308a\u6b21\u304e\u30df\u30b9\u306e\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u3001\u9650\u3089\u308c\u305f\u4eba\u54e1\u3067\u3082\u7121\u99c4\u306a\u304f\u96fb\u8a71\u5bfe\u5fdc\u3092\u3053\u306a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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