{"id":903,"date":"2025-03-04T19:33:20","date_gmt":"2025-03-04T10:33:20","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=903"},"modified":"2025-03-04T19:59:45","modified_gmt":"2025-03-04T10:59:45","slug":"restaurant-efficiency","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/restaurant-efficiency\/","title":{"rendered":"\u98f2\u98df\u5e97\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b10\u306e\u65b9\u6cd5\u3068\u30e1\u30ea\u30c3\u30c8"},"content":{"rendered":"<p>\u98f2\u98df\u5e97\u306f\u6599\u7406\u3092\u4f5c\u3063\u3066\u914d\u81b3\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6750\u6599\u4ed5\u5165\u308c\u30fb\u30b9\u30bf\u30c3\u30d5\u7ba1\u7406\u30fb\u5728\u5eab\u7ba1\u7406\u30fb\u30e1\u30cb\u30e5\u30fc\u8003\u6848\u30fb\u4e88\u7d04\u5bfe\u5fdc\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u696d\u52d9\u304c\u3042\u308a\u307e\u3059\u3002\u4eba\u624b\u4e0d\u8db3\u304c\u53eb\u3070\u308c\u308b\u4e2d\u3001\u3053\u3046\u3057\u305f\u696d\u52d9\u3092\u5168\u3066\u5b8c\u74a7\u306b\u3053\u306a\u3059\u306e\u306f\u56f0\u96e3\u3067\u3059\u3002\u300c\u696d\u52d9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3057\u305f\u3044\u300d\u300c\u4eba\u70ba\u7684\u306a\u30df\u30b9\u3092\u6e1b\u3089\u3057\u305f\u3044\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3057\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u304a\u60a9\u307f\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u696d\u52d9\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5\u3092\u77e5\u3063\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001\u98f2\u98df\u5e97\u304c\u696d\u52d9\u52b9\u7387\u5316\u306b\u53d6\u308a\u7d44\u3080\u30e1\u30ea\u30c3\u30c8\u3068\u305d\u306e\u65b9\u6cd5\u3001\u3055\u3089\u306b\u96fb\u8a71\u4e88\u7d04\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#i\"><span class=\"toc_number toc_depth_1\">1<\/span> \u98f2\u98df\u5e97\u304c\u696d\u52d9\u52b9\u7387\u5316\u306b\u53d6\u308a\u7d44\u3080\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">1.1<\/span> \u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">1.2<\/span> \u4eba\u624b\u4e0d\u8db3\u306b\u3088\u308b\u554f\u984c\u306e\u89e3\u6d88<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">1.3<\/span> \u96c6\u5ba2\u529b\u30a2\u30c3\u30d7<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">1.4<\/span> \u4e88\u7d04\u3084\u58f2\u4e0a\u306e\u7ba1\u7406\u304c\u5bb9\u6613\u306b\u306a\u308b<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">1.5<\/span> \u30b9\u30bf\u30c3\u30d5\u540c\u58eb\u306e\u9023\u643a\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308b<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">1.6<\/span> \u5024\u4e0a\u3052\u3092\u9632\u3052\u308b<\/a><\/li><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">1.7<\/span> \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/a><\/li><\/ul><\/li><li><a href=\"#10\"><span class=\"toc_number toc_depth_1\">2<\/span> \u98f2\u98df\u5e97\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b10\u306e\u65b9\u6cd5<\/a><ul><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u4e88\u7d04\u30fb\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b<\/a><\/li><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_2\">2.2<\/span> IVR\u3092\u5c0e\u5165\u3059\u308b<\/a><\/li><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u30e2\u30d0\u30a4\u30eb\u30aa\u30fc\u30c0\u30fc\u30fb\u30bf\u30d6\u30ec\u30c3\u30c8\u6ce8\u6587\u3092\u5c0e\u5165\u3059\u308b<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">2.4<\/span> \u914d\u81b3\u30ed\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b<\/a><\/li><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">2.5<\/span> \u30bb\u30eb\u30d5\u30ec\u30b8\u3092\u5c0e\u5165\u3059\u308b<\/a><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">2.6<\/span> \u5728\u5eab\u7ba1\u7406\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/a><\/li><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">2.7<\/span> \u5ea7\u5e2d\u3084\u30b9\u30bf\u30c3\u30d5\u306e\u52d5\u7dda\u3092\u898b\u76f4\u3059<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_2\">2.8<\/span> \u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u30fb\u66f4\u65b0\u3059\u308b<\/a><\/li><li><a href=\"#i-16\"><span class=\"toc_number toc_depth_2\">2.9<\/span> \u30b9\u30bf\u30c3\u30d5\u9593\u306e\u60c5\u5831\u5171\u6709\u306e\u4ed5\u7d44\u307f\u3092\u7528\u610f\u3059\u308b<\/a><\/li><li><a href=\"#i-17\"><span class=\"toc_number toc_depth_2\">2.10<\/span> \u30b7\u30d5\u30c8\u7ba1\u7406\u65b9\u6cd5\u3092\u898b\u76f4\u3059<\/a><\/li><\/ul><\/li><li><a href=\"#IVR03plus\"><span class=\"toc_number toc_depth_1\">3<\/span> \u98f2\u98df\u5e97\u306eIVR\u5c0e\u5165\u306a\u308903plus\u304c\u304a\u5f97<\/a><\/li><li><a href=\"#i-18\"><span class=\"toc_number toc_depth_1\">4<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"i\">\u98f2\u98df\u5e97\u304c\u696d\u52d9\u52b9\u7387\u5316\u306b\u53d6\u308a\u7d44\u3080\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n\n\n\n<p>\u98f2\u98df\u5e97\u306e\u696d\u52d9\u306f\u4e3b\u306b\u3001\u30db\u30fc\u30eb\u30fb\u30ad\u30c3\u30c1\u30f3\u30fb\u30d0\u30c3\u30af\u30e4\u30fc\u30c9\u306e3\u3064\u306b\u5206\u985e\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u696d\u52d9\u3059\u3079\u3066\u3092\u4eba\u529b\u3067\u884c\u3046\u3068\u306a\u308b\u3068\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u306f\u304b\u306a\u308a\u5927\u304d\u304f\u306a\u308a\u307e\u3059\u3002\u4eba\u624b\u4e0d\u8db3\u304c\u6df1\u523b\u5316\u3057\u3066\u3044\u308b\u98f2\u98df\u696d\u754c\u3067\u306f\u3001\u3053\u3046\u3057\u305f\u696d\u52d9\u3092\u3067\u304d\u308b\u9650\u308a\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u3001\u5c06\u6765\u7684\u306a\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u98f2\u98df\u5e97\u304c\u696d\u52d9\u52b9\u7387\u5316\u306b\u53d6\u308a\u7d44\u3080\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-2\">\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/span><\/h3>\n\n\n\n<p>\u696d\u52d9\u52b9\u7387\u5316\u3092\u9032\u3081\u308c\u3070\u3001\u7121\u99c4\u306a\u30b3\u30b9\u30c8\u304c\u524a\u6e1b\u3055\u308c\u3066\u5229\u76ca\u304c\u6700\u5927\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u30d0\u30c3\u30af\u30e4\u30fc\u30c9\u306b\u304a\u3051\u308b\u98df\u6750\u7ba1\u7406\u3092\u6700\u9069\u5316\u3067\u304d\u308c\u3070\u3001\u7121\u99c4\u306a\u30ed\u30b9\u3092\u524a\u6e1b\u53ef\u80fd\u3067\u3059\u3002\u7701\u30a8\u30cd\u8a2d\u5099\u3084\u81ea\u5e97\u8217\u306e\u696d\u614b\u306b\u5408\u3063\u305f\u96fb\u6c17\u30fb\u30ac\u30b9\u4f1a\u793e\u3092\u9078\u3076\u30fb\u4f7f\u3044\u65b9\u3092\u52b9\u7387\u5316\u3059\u308b\u3068\u3044\u3063\u305f\u65bd\u7b56\u3092\u53d6\u308c\u3070\u3001\u5149\u71b1\u8cbb\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30db\u30fc\u30eb\u696d\u52d9\u3067\u3044\u3048\u3070\u3001\u30e2\u30d0\u30a4\u30eb\u30aa\u30fc\u30c0\u30fc\u3084\u30bb\u30eb\u30d5\u30ec\u30b8\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u4eba\u54e1\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002\u4e88\u7d04\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u4e88\u7d04\u5bfe\u5fdc\u696d\u52d9\u304c\u6e1b\u3063\u3066\u4eba\u4ef6\u8cbb\u524a\u6e1b\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-3\">\u4eba\u624b\u4e0d\u8db3\u306b\u3088\u308b\u554f\u984c\u306e\u89e3\u6d88<\/span><\/h3>\n\n\n\n<p>\u98f2\u98df\u5e97\u306e\u696d\u52d9\u52b9\u7387\u5316\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u554f\u984c\u306e\u89e3\u6d88\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u98f2\u98df\u5e97\u306e\u4e3b\u306a\u696d\u52d9\u305d\u308c\u305e\u308c\u306b\u304a\u3044\u3066\u3001\u4eba\u624b\u304c\u8db3\u308a\u306a\u3051\u308c\u3070\u30b5\u30fc\u30d3\u30b9\u306f\u884c\u304d\u5c4a\u304b\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30ad\u30c3\u30c1\u30f3\u306e\u4eba\u54e1\u304c\u8db3\u308a\u306a\u3051\u308c\u3070\u6599\u7406\u304c\u51fa\u305b\u307e\u305b\u3093\u3057\u3001\u30db\u30fc\u30eb\u30b9\u30bf\u30c3\u30d5\u304c\u5c11\u306a\u3051\u308c\u3070\u6ce8\u6587\u3092\u3044\u3064\u307e\u3067\u3082\u53d6\u308c\u305a\u306b\u3001\u9867\u5ba2\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u304b\u3051\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u696d\u52d9\u304c\u52b9\u7387\u5316\u3055\u308c\u308c\u3070\u3001\u5fc5\u8981\u6700\u5c0f\u9650\u306e\u4eba\u54e1\u3067\u5e97\u8217\u3092\u56de\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30e2\u30d0\u30a4\u30eb\u30aa\u30fc\u30c0\u30fc\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u6ce8\u6587\u3092\u53d6\u308a\u306b\u884c\u304f\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u914d\u81b3\u3084\u7247\u4ed8\u3051\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u6ce8\u6587\u3092\u53d6\u308b\u3068\u3044\u3046\u696d\u52d9\u304c\u4e00\u3064\u6e1b\u308b\u3060\u3051\u3067\u3001\u4eba\u6750\u80b2\u6210\u306b\u304b\u3051\u308b\u6642\u9593\u3082\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-4\">\u96c6\u5ba2\u529b\u30a2\u30c3\u30d7<\/span><\/h3>\n\n\n\n<p>\u96c6\u5ba2\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u3082\u696d\u52d9\u52b9\u7387\u5316\u306e\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u696d\u52d9\u52b9\u7387\u5316\u306b\u3088\u308a\u30b9\u30bf\u30c3\u30d5\u304c\u884c\u3046\u4f5c\u696d\u3001\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u3067\u884c\u3046\u4f5c\u696d\u3092\u5206\u985e\u3059\u308c\u3070\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u4e88\u7d04\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3059\u308c\u3070\u9867\u5ba2\u306f\u3044\u3064\u3067\u3082\u3069\u3053\u3067\u3082\u6c17\u8efd\u306b\u4e88\u7d04\u3092\u884c\u3048\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308c\u3070\u3001\u77ed\u6642\u9593\u3067\u3082\u52b9\u679c\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u3092\u6253\u3061\u51fa\u305b\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u7d50\u679c\u3001\u9867\u5ba2\u3078\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u5897\u52a0\u3084\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u3092\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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class=\"wp-block-heading\"><span 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class=\"wp-block-heading\"><span 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