{"id":890,"date":"2025-02-06T15:27:46","date_gmt":"2025-02-06T06:27:46","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=890"},"modified":"2026-02-05T22:08:50","modified_gmt":"2026-02-05T13:08:50","slug":"cloud-ivr","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/cloud-ivr\/","title":{"rendered":"IVR\u306f\u30af\u30e9\u30a6\u30c9\u304c\u304a\u3059\u3059\u3081\uff01\u30e1\u30ea\u30c3\u30c8\u3092\u8a73\u3057\u304f\u89e3\u8aac"},"content":{"rendered":"<p>IVR\u306f\u3001\u97f3\u58f0\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u3084\u7740\u4fe1\u632f\u308a\u5206\u3051\u304c\u3067\u304d\u308b\u4fbf\u5229\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002\u5f93\u6765\u306f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3057\u304b\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u304c\u3001\u8fd1\u5e74\u306f\u30af\u30e9\u30a6\u30c9\u578b\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u300c\u3069\u3046\u3057\u3066\u30af\u30e9\u30a6\u30c9\u578b\u304c\u826f\u3044\u306e\uff1f\u300d\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u306e\u9055\u3044\u306f\uff1f\u300d\u306a\u3069\u7591\u554f\u3092\u304a\u6301\u3061\u306e\u65b9\u3082\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u4eca\u56de\u306f\u3001IVR\u306e\u30e1\u30ea\u30c3\u30c8\u3001\u30af\u30e9\u30a6\u30c9\u578b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u9055\u3044\u3001\u30af\u30e9\u30a6\u30c9\u578bIVR\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_1\">1<\/span> IVR\u3068\u306f<\/a><\/li><li><a href=\"#IVR-2\"><span class=\"toc_number toc_depth_1\">2<\/span> IVR\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u96fb\u8a71\u5bfe\u5fdc\u306b\u304b\u304b\u308b\u30ea\u30bd\u30fc\u30b9\u3092\u524a\u6e1b\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">2.2<\/span> \u55b6\u696d\u6642\u9593\u5916\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u653e\u68c4\u547c\u5bfe\u7b56\u306b\u306a\u308b<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">2.4<\/span> \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">2.5<\/span> \u6025\u306a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306a\u3069\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">2.6<\/span> \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-3\"><span class=\"toc_number toc_depth_1\">3<\/span> IVR\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3068\u30af\u30e9\u30a6\u30c9\u578b\u3092\u6bd4\u8f03<\/a><ul><li><a href=\"#IVR-4\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578bIVR<\/a><\/li><li><a href=\"#IVR-5\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u30af\u30e9\u30a6\u30c9\u578bIVR<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u30af\u30e9\u30a6\u30c9\u578b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u9055\u3044<\/a><\/li><li><a href=\"#PBXIVR\"><span class=\"toc_number toc_depth_2\">3.4<\/span> \u30af\u30e9\u30a6\u30c9PBX\u306bIVR\u6a5f\u80fd\u304c\u3064\u3044\u3066\u3044\u308b\u30b1\u30fc\u30b9\u3082<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-6\"><span class=\"toc_number toc_depth_1\">4<\/span> \u30af\u30e9\u30a6\u30c9\u578bIVR\u306a\u3089\u3067\u306f\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u5c0e\u5165\u306b\u6642\u9593\u304c\u304b\u304b\u3089\u306a\u3044<\/a><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u8a2d\u5b9a\u306e\u5909\u66f4\u304c\u3057\u3084\u3059\u3044<\/a><\/li><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">4.4<\/span> \u4fdd\u5b88\u3084\u66f4\u65b0\u306e\u624b\u9593\u304c\u5c11\u306a\u3044<\/a><\/li><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">4.5<\/span> \u505c\u96fb\u6642\u3067\u3082\u5229\u7528\u3067\u304d\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#IVRPBX03plus\"><span class=\"toc_number toc_depth_1\">5<\/span> IVR\u6a5f\u80fd\u3042\u308a\u306e\u30af\u30e9\u30a6\u30c9PBX\u300c03plus\u300d\u3068\u306f<\/a><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_1\">6<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"IVR\">IVR\u3068\u306f<\/span><\/h2>\n\n\n\n<p>IVR\u3068\u306f\u3001\u7740\u4fe1\u306b\u5bfe\u3057\u3066\u81ea\u52d5\u3067\u5fdc\u7b54\u3057\u305f\u308a\u3001\u30d7\u30c3\u30b7\u30e5\u756a\u53f7\u306b\u3088\u308a\u9069\u5207\u306a\u62c5\u5f53\u3084\u90e8\u7f72\u3078\u632f\u308a\u5206\u3051\u3092\u884c\u3063\u305f\u308a\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002IVR\u3068\u306f\u7565\u79f0\u3067\u3042\u308a\u3001\u6b63\u5f0f\u306b\u306f\u300cInteractive Voice Response\u300d\u3068\u547c\u3070\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>IVR\u3067\u6d41\u308c\u308b\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u3001\u4e8b\u524d\u306b\u9332\u97f3\u3057\u305f\u3082\u306e\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3054\u3068\u306b\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u5b9a\u578b\u6587\u3067\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u3001\u30d7\u30c3\u30b7\u30e5\u756a\u53f7\u306b\u3088\u308a\u7740\u4fe1\u5148\u306e\u632f\u308a\u5206\u3051\u3082\u884c\u3048\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u300c\u25ef\u25ef\u306e\u65b9\u306f1\u3092\u3001\u25ef\u25ef\u306e\u65b9\u306f2\u3092\u3001\u305d\u306e\u4ed6\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f3\u3092\u2026\u300d\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u6848\u5185\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u81ea\u793e\u306b\u5408\u308f\u305b\u3066\u8a2d\u5b9a\u3059\u308c\u3070\u3001\u96fb\u8a71\u306e\u4e00\u6b21\u5bfe\u5fdc\u3092IVR\u306b\u4efb\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u793e\u54e1\u306e\u8ca0\u62c5\u8efd\u6e1b\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u4ed6\u306b\u3082\u3001\u8a73\u3057\u304f\u306f\u6b21\u7ae0\u3067\u89e3\u8aac\u3057\u307e\u3059\u304c\u3001IVR\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u3053\u3068\u304b\u3089\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"IVR-2\">IVR\u306e\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n\n\n\n<p>IVR\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i\">\u96fb\u8a71\u5bfe\u5fdc\u306b\u304b\u304b\u308b\u30ea\u30bd\u30fc\u30b9\u3092\u524a\u6e1b\u3067\u304d\u308b<\/span><\/h3>\n\n\n\n<p>\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u306b\u304b\u304b\u308b\u30ea\u30bd\u30fc\u30b9\u3092\u524a\u6e1b\u3067\u304d\u308b\u3053\u3068\u306f\u3001IVR\u306e\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u3001\u4f01\u696d\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u4e00\u3064\u3072\u3068\u3064\u306e\u96fb\u8a71\u306b\u793e\u54e1\u304c\u51fa\u3066\u3001\u9069\u5207\u306a\u62c5\u5f53\u3084\u90e8\u7f72\u3078\u53d6\u308a\u6b21\u3050\u3068\u3044\u3046\u4f5c\u696d\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002\u53d6\u308a\u6b21\u3050\u3053\u3068\u306f\u696d\u52d9\u3092\u9032\u3081\u308b\u4e0a\u3067\u5927\u5207\u306a\u3053\u3068\u3067\u3059\u304c\u3001\u304b\u304b\u3063\u3066\u304f\u308b\u96fb\u8a71\u304c\u591a\u3044\u5834\u5408\u3001\u5bfe\u5fdc\u3059\u308b\u793e\u54e1\u306b\u306f\u304b\u306a\u308a\u306e\u8ca0\u62c5\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>IVR\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u3053\u3046\u3057\u305f\u4e00\u6b21\u5bfe\u5fdc\u306e\u8ca0\u62c5\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u81ea\u52d5\u97f3\u58f0\u3084\u30b7\u30ca\u30ea\u30aa\u306b\u3088\u3063\u3066\u7740\u4fe1\u3092\u632f\u308a\u5206\u3051\u3089\u308c\u308b\u305f\u3081\u3001\u9069\u5207\u306a\u62c5\u5f53\u306e\u307f\u304c\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u4e00\u6b21\u5bfe\u5fdc\u306e\u8ca0\u62c5\u304c\u306a\u304f\u306a\u308c\u3070\u3001\u305d\u306e\u5bfe\u5fdc\u306b\u304b\u304b\u3063\u3066\u3044\u305f\u30ea\u30bd\u30fc\u30b9\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u306e\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u4eba\u4ef6\u8cbb\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-2\">\u55b6\u696d\u6642\u9593\u5916\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u308b<\/span><\/h3>\n\n\n\n<p>\u55b6\u696d\u6642\u9593\u5916\u306e\u96fb\u8a71\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u70b9\u306f\u3001IVR\u306a\u3089\u3067\u306f\u306e\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u3001\u55b6\u696d\u6642\u9593\u5185\u3067\u3042\u308c\u3070\u793e\u54e1\u304c\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u304c\u3001\u55b6\u696d\u6642\u9593\u5916\u306b\u3064\u3044\u3066\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u3001\u55b6\u696d\u6642\u9593\u5916\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u306b\u5bfe\u3057\u3066\u9069\u5207\u306a\u6848\u5185\u3092\u884c\u3048\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001IVR\u306f24\u6642\u9593365\u65e5\u3044\u3064\u3067\u3082\u81ea\u52d5\u3067\u96fb\u8a71\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002\u55b6\u696d\u6642\u9593\u5185\u306f\u3082\u3061\u308d\u3093\u3001\u55b6\u696d\u6642\u9593\u5916\u3067\u3042\u3063\u3066\u3082\u3001\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u5185\u5bb9\u306b\u6cbf\u3063\u3066\u81ea\u52d5\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001IVR\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u55b6\u696d\u6642\u9593\u5916\u3084\u4f11\u65e5\u306e\u6848\u5185\u3092\u3057\u3066\u3001\u55b6\u696d\u6642\u9593\u5185\u306b\u96fb\u8a71\u3092\u3082\u3089\u3048\u308b\u3088\u3046\u306b\u4fc3\u305b\u307e\u3059\u3002\u307e\u305f\u3001\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u3068\u3044\u3063\u305f\u3001\u4ee3\u66ff\u6848\u3092\u4f1d\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001IVR\u306e\u8a2d\u5b9a\u6b21\u7b2c\u3067\u306f\u3001\u81ea\u793e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u4e88\u7d04\u30fb\u7533\u3057\u8fbc\u307f\u3092\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u64cd\u4f5c\u3067\u884c\u3063\u3066\u3082\u3089\u3046\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>IVR\u3092\u6d3b\u7528\u3059\u308c\u3070\u65e9\u671d\u30fb\u6df1\u591c\u306a\u3069\u3001\u793e\u54e1\u304c\u3044\u306a\u3044\u6642\u9593\u5e2f\u3067\u3082\u9069\u5207\u306b\u6848\u5185\u3067\u304d\u308b\u3053\u3068\u304b\u3089\u3001\u6a5f\u4f1a\u640d\u5931\u3092\u3059\u308b\u3053\u3068\u3082\u306a\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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