{"id":886,"date":"2025-02-06T15:20:25","date_gmt":"2025-02-06T06:20:25","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=886"},"modified":"2025-02-06T15:20:26","modified_gmt":"2025-02-06T06:20:26","slug":"crm-cti-collaboration","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/crm-cti-collaboration\/","title":{"rendered":"CRM\u3068CTI\u3092\u9023\u643a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u65b9\u6cd5\uff01\u3088\u308a\u4fbf\u5229\u306b\u304a\u5f97\u306b\u4f7f\u3046\u306a\u3089\uff1f"},"content":{"rendered":"<p>CRM\u3084CTI\u306f\u4f3c\u305f\u3088\u3046\u306a\u540d\u524d\u3067\u3042\u308b\u3053\u3068\u304b\u3089\u6df7\u540c\u3055\u308c\u3084\u3059\u3044\u3067\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u76ee\u7684\u3084\u6a5f\u80fd\u304c\u7570\u306a\u308a\u307e\u3059\u3002\u305d\u3093\u306a\u4e21\u8005\u306f\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u54c1\u8cea\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306a\u3069\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u300c\u305d\u308c\u305e\u308c\u3069\u3093\u306a\u30b7\u30b9\u30c6\u30e0\uff1f\u300d\u300c\u9023\u643a\u3059\u308b\u3068\u3069\u3093\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\uff1f\u300d\u3068\u3044\u3046\u7591\u554f\u3092\u304a\u6301\u3061\u306e\u65b9\u3082\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001CRM\u3084CTI\u306e\u6a5f\u80fd\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u7279\u5fb4\u3001\u4e21\u8005\u3092\u9023\u643a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001CRM\u3068CTI\u3092\u3088\u308a\u4fbf\u5229\u306b\u304a\u5f97\u306b\u4f7f\u3046\u65b9\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#CRM\"><span class=\"toc_number toc_depth_1\">1<\/span> CRM\u3068\u306f<\/a><ul><li><a href=\"#CRM-2\"><span class=\"toc_number toc_depth_2\">1.1<\/span> CRM\u306e\u6a5f\u80fd<\/a><\/li><li><a href=\"#CRM-3\"><span class=\"toc_number toc_depth_2\">1.2<\/span> CRM\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><\/ul><\/li><li><a href=\"#CTI\"><span class=\"toc_number toc_depth_1\">2<\/span> CTI\u3068\u306f<\/a><ul><li><a href=\"#CTI-2\"><span class=\"toc_number toc_depth_2\">2.1<\/span> CTI\u306e\u6a5f\u80fd<\/a><\/li><li><a href=\"#CTI-3\"><span class=\"toc_number toc_depth_2\">2.2<\/span> CTI\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><\/ul><\/li><li><a href=\"#CRMCTI\"><span class=\"toc_number toc_depth_1\">3<\/span> CRM\u3068CTI\u306e\u9055\u3044<\/a><\/li><li><a href=\"#CRMCTI-2\"><span class=\"toc_number toc_depth_1\">4<\/span> CRM\u3068CTI\u3092\u9023\u643a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#CRMCTI-3\"><span class=\"toc_number toc_depth_1\">5<\/span> CRM\u3068CTI\u3092\u9023\u643a\u3055\u305b\u308b\u65b9\u6cd5<\/a><ul><li><a href=\"#CRMCTI-4\"><span class=\"toc_number toc_depth_2\">5.1<\/span> \u9023\u643a\u53ef\u80fd\u306aCRM\u3068CTI\u3092\u9078\u3076<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">5.2<\/span> \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3084\u958b\u767a<\/a><\/li><\/ul><\/li><li><a href=\"#CRMCTI-5\"><span class=\"toc_number toc_depth_1\">6<\/span> CRM\u3068CTI\u3092\u3055\u3089\u306b\u4fbf\u5229\u306b\u304a\u5f97\u306b\u4f7f\u3046\u306a\u3089<\/a><ul><li><a href=\"#PBX\"><span class=\"toc_number toc_depth_2\">6.1<\/span> \u30af\u30e9\u30a6\u30c9PBX\u3068\u9023\u643a\u3055\u305b\u308b<\/a><\/li><li><a href=\"#PBX03plus\"><span class=\"toc_number toc_depth_2\">6.2<\/span> \u30af\u30e9\u30a6\u30c9PBX\u306a\u308903plus<\/a><\/li><\/ul><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_1\">7<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"CRM\">CRM\u3068\u306f<\/span><\/h2>\n\n\n\n<p>CRM\u3068\u306f\u3001\u9867\u5ba2\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u7ba1\u7406\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308b\u305f\u3081\u306e\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002CRM\u306f\u7565\u79f0\u3067\u3042\u308a\u3001\u6b63\u5f0f\u306b\u306f\u300cCustomer Relationship Management\u300d\u3068\u547c\u3070\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u306e\u76ee\u7684\u306f\u3001\u9867\u5ba2\u306e\u60c5\u5831\u3092\u6b63\u3057\u304f\u628a\u63e1\u3057\u3001\u305d\u308c\u3092\u57fa\u306b\u5206\u6790\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u9069\u5207\u306b\u884c\u3063\u3066\u3001\u696d\u7e3e\u30a2\u30c3\u30d7\u3092\u56f3\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u3067\u3001CRM\u306e\u6a5f\u80fd\u3084\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CRM-2\">CRM\u306e\u6a5f\u80fd<\/span><\/h3>\n\n\n\n<p>CRM\u306e\u6a5f\u80fd\u306f\u5927\u304d\u304f\u300c\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406\u300d\u300c\u9867\u5ba2\u60c5\u5831\u306e\u5206\u6790\u300d\u300c\u55b6\u696d\u306e\u52b9\u7387\u5316\u3084\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u7dad\u6301\u300d\u3068\u3044\u30463\u3064\u306e\u30b8\u30e3\u30f3\u30eb\u306b\u5206\u985e\u3067\u304d\u307e\u3059\u3002CRM\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u4e3b\u306b\u5229\u7528\u3055\u308c\u308b5\u3064\u306e\u6a5f\u80fd\u3092\u4ee5\u4e0b\u306b\u307e\u3068\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u6a5f\u80fd<\/td><td>\u30fb\u53d6\u5f97\u3057\u305f\u9867\u5ba2\u306e\u57fa\u672c\u60c5\u5831\u3092\u7ba1\u7406\u30fb\u8cfc\u5165\u3084\u53d6\u5f15\u5c65\u6b74\u306e\u7ba1\u7406\u30fb\u5546\u8ac7\u65e5\u7a0b\u3084\u305d\u306e\u5185\u5bb9\u306e\u7ba1\u7406<\/td><\/tr><tr><td>\u540d\u523a\u7ba1\u7406\u6a5f\u80fd<\/td><td>\u30fb\u540d\u523a\u306e\u30c7\u30fc\u30bf\u5316\u304a\u3088\u3073\u7ba1\u7406\u30fb\u540d\u523a\u3068\u6848\u4ef6\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u7d10\u4ed8\u3051<\/td><\/tr><tr><td>\u30e1\u30fc\u30eb\u914d\u4fe1\u6a5f\u80fd<\/td><td>\u30fb\u9867\u5ba2\u60c5\u5831\u3084\u540d\u523a\u60c5\u5831\u304b\u3089\u3001\u30e1\u30fc\u30eb\u914d\u4fe1\u30fb\u30e1\u30fc\u30eb\u958b\u5c01\u7387\u3084URL\u30af\u30ea\u30c3\u30af\u7387\u306e\u96c6\u8a08\u304a\u3088\u3073\u5206\u6790<\/td><\/tr><tr><td>\u30c7\u30fc\u30bf\u5206\u6790\u6a5f\u80fd<\/td><td>\u30fb\u696d\u52d9\u3092\u901a\u3058\u3066\u84c4\u7a4d\u3057\u305f\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u5206\u6790<\/td><\/tr><tr><td>\u304a\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u6a5f\u80fd<\/td><td>\u30fb\u304a\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u7ba1\u7406\u30fbFAQ\u306e\u4f5c\u6210<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>CRM\u306b\u642d\u8f09\u3055\u308c\u305f\u3053\u3046\u3057\u305f\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u60c5\u5831\u3092\u52b9\u7387\u826f\u304f\u7ba1\u7406\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9069\u5207\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CRM-3\">CRM\u306e\u30e1\u30ea\u30c3\u30c8<\/span><\/h3>\n\n\n\n<p>CRM\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406<\/td><td>\u9867\u5ba2\u306e\u57fa\u672c\u60c5\u5831\u3001\u53d6\u5f15\u3084\u3084\u308a\u53d6\u308a\u306e\u5c65\u6b74\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u793e\u5185\u3067\u5171\u6709\u3067\u304d\u308b\u3002<\/td><\/tr><tr><td>\u696d\u52d9\u52b9\u7387\u5316\u306e\u5b9f\u73fe<\/td><td>\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u3092\u81ea\u52d5\u5316\u3057\u3066\u624b\u9593\u3092\u7701\u304d\u3001\u305d\u308c\u3089\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u5bfe\u5fdc\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u308b\u305f\u3081\u3001\u696d\u52d9\u52b9\u7387\u304c\u4e0a\u304c\u308b\u3002<\/td><\/tr><tr><td>\u5c5e\u4eba\u5316\u3092\u9632\u3052\u308b<\/td><td>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u5c5e\u4eba\u5316\u3092\u9632\u3044\u3067\u30c1\u30fc\u30e0\u306e\u9023\u643a\u529b\u3092\u9ad8\u3081\u3089\u308c\u308b\u3002<\/td><\/tr><tr><td>\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u7684\u78ba\u306b\u5fdc\u3048\u3089\u308c\u308b<\/td><td>\u9867\u5ba2\u60c5\u5831\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3002<\/td><\/tr><tr><td>\u9867\u5ba2\u3068\u95a2\u4fc2\u6027\u3092\u6df1\u3081\u3084\u3059\u3044<\/td><td>\u4f01\u696d\u3068\u306e\u95a2\u4fc2\u6027\u306a\u3069\u3092\u8e0f\u307e\u3048\u305f\u4e0a\u3067\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u6df1\u3081\u3084\u3059\u304f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3084\u3059\u3044\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CTI\">CTI\u3068\u306f<\/span><\/h2>\n\n\n\n<p>CTI\u3068\u306f\u3001\u4f01\u696d\u3067\u5229\u7528\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u3064\u3067\u3059\u3002CTI\u306f\u7565\u79f0\u3067\u3042\u308a\u3001\u6b63\u5f0f\u306b\u306f\u300cComputer Telephony Integration\u300d\u3068\u547c\u3070\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>CTI\u306e\u5f79\u5272\u306f\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u96fb\u8a71\u74b0\u5883\u3092\u7d71\u5408\u3057\u3066\u96fb\u8a71\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002CTI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u53d7\u8a71\u5668\u3092\u624b\u306b\u3068\u308b\u3053\u3068\u306a\u304f\u3001\u30d8\u30c3\u30c9\u30bb\u30c3\u30c8\u3067\u901a\u8a71\u3092\u3057\u306a\u304c\u3089\u9023\u643a\u3057\u3066\u3044\u308b\u30d1\u30bd\u30b3\u30f3\u306b\u3066\u60c5\u5831\u691c\u7d22\u306a\u3069\u3092\u884c\u3048\u308b\u305f\u3081\u3001\u696d\u52d9\u52b9\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u3067\u3001CTI\u306e\u4e3b\u306a\u6a5f\u80fd\u3084\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTI-2\">CTI\u306e\u6a5f\u80fd<\/span><\/h3>\n\n\n\n<p>CTI\u306e\u76ee\u7684\u306f\u30d1\u30bd\u30b3\u30f3\u3068\u96fb\u8a71\u74b0\u5883\u3092\u7d71\u5408\u3057\u3001\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u3042\u308a\u3001\u305d\u308c\u306b\u4ed8\u968f\u3057\u3066\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u4e3b\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd<\/td><td>\u30fb\u96fb\u8a71\u756a\u53f7\u3068\u7d10\u4ed8\u3051\u3089\u308c\u305f\u9867\u5ba2\u60c5\u5831\u3092\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u30fb\u5fdc\u5bfe\u30b9\u30bf\u30c3\u30d5\u306e\u540d\u524d\u3084\u5185\u5bb9\u306a\u3069\u3082\u8868\u793a\u30fb\u9867\u5ba2\u60c5\u5831\u306fCRM\u306b\u4fdd\u5b58\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u3092\u6d3b\u7528<\/td><\/tr><tr><td>\u901a\u8a71\u9332\u97f3\u30fb\u7740\u4fe1\u5c65\u6b74\u8a18\u9332\u6a5f\u80fd<\/td><td>\u30fb\u901a\u8a71\u5185\u5bb9\u3092\u81ea\u52d5\u3067\u9332\u97f3\u30fb\u4fdd\u5b58\u3059\u308b\u30fb\u7740\u4fe1\u5c65\u6b74\u306e\u8a18\u9332\u3082\u884c\u3046\u30fb\u9332\u97f3\u5185\u5bb9\u306f\u5f8c\u304b\u3089\u78ba\u8a8d\u53ef\u80fd<\/td><\/tr><tr><td>\u81ea\u52d5\u547c\u3073\u51fa\u3057\u5206\u914d\u6a5f\u80fd\uff08ACD\uff09<\/td><td>\u30fb\u8a2d\u5b9a\u30eb\u30fc\u30eb\u306b\u5f93\u3044\u3001\u7740\u4fe1\u3092\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u632f\u308a\u5206\u3051\u308b\u30fb\u8a2d\u5b9a\u3067\u304d\u308b\u30eb\u30fc\u30eb\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u3054\u3068\u3001\u901a\u8a71\u5c65\u6b74\u3092\u57fa\u6e96\u306b\u3059\u308b\u306a\u3069\u3055\u307e\u3056\u307e<\/td><\/tr><tr><td>\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u6a5f\u80fd\uff08IVR\uff09<\/td><td>\u30fb\u7740\u4fe1\u306b\u5bfe\u3057\u3066\u81ea\u52d5\u97f3\u58f0\u3067\u5fdc\u7b54\u3059\u308b\u30fb\u30b7\u30ca\u30ea\u30aa\u8a2d\u5b9a\u306b\u3088\u308b\u7740\u4fe1\u306e\u632f\u308a\u5206\u3051\u30fbFAQ\u306eURL\u306e\u6848\u5185\u3084SMS\u9001\u4fe1\u3092\u4fc3\u305b\u308b<\/td><\/tr><tr><td>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u6a5f\u80fd<\/td><td>\u30fb\u901a\u8a71\u4e2d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u72b6\u6cc1\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u80b2\u6210\u3084\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u306b\u6d3b\u7528<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTI-3\">CTI\u306e\u30e1\u30ea\u30c3\u30c8<\/span><\/h3>\n\n\n\n<p>CTI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316<\/td><td>CRM\u306b\u4fdd\u5b58\u3055\u308c\u3066\u3044\u308b\u9867\u5ba2\u60c5\u5831\u3084\u5fdc\u5bfe\u5c65\u6b74\u304c\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u305d\u308c\u3092\u628a\u63e1\u3057\u3066\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3002<\/td><\/tr><tr><td>\u30b3\u30b9\u30c8\u524a\u6e1b<\/td><td>\u30d1\u30bd\u30b3\u30f3\u3068\u306e\u9023\u643a\u3067\u96fb\u8a71\u696d\u52d9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u308b\u3053\u3068\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u6e1b\u308a\u3001\u7a3c\u50cd\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3066\u4eba\u4ef6\u8cbb\u3084\u6b8b\u696d\u306e\u524a\u6e1b\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u3002<\/td><\/tr><tr><td>\u80b2\u6210\u3078\u306e\u6d3b\u7528<\/td><td>\u30b7\u30b9\u30c6\u30e0\u6d3b\u7528\u3067\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3084\u5206\u6790\u3092\u884c\u3044\u3084\u3059\u3044\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u3092\u30b9\u30e0\u30fc\u30ba\u304b\u3064\u7684\u78ba\u306b\u5b9f\u65bd\u3067\u304d\u308b\u3002<\/td><\/tr><tr><td>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<\/td><td>IVR\u3084ACD\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u305f\u3089\u3044\u56de\u3057\u3084\u5f85\u305f\u305b\u3059\u304e\u3092\u6e1b\u3089\u305b\u308b\u3002\u3055\u3089\u306b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u60c5\u5831\u3092\u898b\u306a\u304c\u3089\u9069\u5207\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3084\u3059\u3044\u3002<\/td><\/tr><tr><td>\u7d44\u7e54\u518d\u7de8\u3078\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b<\/td><td>\u30af\u30e9\u30a6\u30c9\u578b\u306e\u5834\u5408\u3001PC\u304c\u96fb\u8a71\u6a5f\u306e\u4ee3\u308f\u308a\u306b\u306a\u308b\u305f\u3081\u3001\u7d44\u7e54\u518d\u7de8\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u308b\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CRMCTI\">CRM\u3068CTI\u306e\u9055\u3044<\/span><\/h2>\n\n\n\n<p>CRM\u3068CTI\u306f\u3069\u3061\u3089\u3082\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306a\u3069\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3082\u306e\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4f3c\u3066\u3044\u308b\u3088\u3046\u306a\u30a4\u30e1\u30fc\u30b8\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u4e21\u8005\u306f\u305d\u306e\u76ee\u7684\u3084\u6a5f\u80fd\u306b\u304a\u3044\u3066\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><\/td><td>CTI<\/td><td>CRM<\/td><\/tr><tr><td>\u6982\u8981<\/td><td>\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u96fb\u8a71\u74b0\u5883\u3092\u7d71\u5408\u3055\u305b\u308b\u30b7\u30b9\u30c6\u30e0<\/td><td>\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0<\/td><\/tr><tr><td>\u76ee\u7684\u30fb\u5f79\u5272<\/td><td>\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u96fb\u8a71\u74b0\u5883\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3059\u308b\u3002<\/td><td>\u9867\u5ba2\u60c5\u5831\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u30fb\u5206\u6790\u3057\u3066\u6d3b\u7528\u3057\u3084\u3059\u304f\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u5411\u4e0a\u3059\u308b\u3002<\/td><\/tr><tr><td>\u5229\u7528\u3067\u304d\u308b\u4e3b\u306a\u6a5f\u80fd<\/td><td>\u30fb\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd\u30fb\u901a\u8a71\u9332\u97f3\u30fb\u7740\u4fe1\u5c65\u6b74\u8a18\u9332\u6a5f\u80fd\u30fb\u81ea\u52d5\u547c\u3073\u51fa\u3057\u5206\u914d\u6a5f\u80fd\uff08ACD\uff09\u30fb\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u6a5f\u80fd\uff08IVR\uff09\u30fb\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u6a5f\u80fd<\/td><td>\u30fb\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u6a5f\u80fd\u30fb\u540d\u523a\u7ba1\u7406\u6a5f\u80fd\u30fb\u30e1\u30fc\u30eb\u914d\u4fe1\u6a5f\u80fd\u30fb\u30c7\u30fc\u30bf\u5206\u6790\u6a5f\u80fd\u30fb\u304a\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u6a5f\u80fd<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CRMCTI-2\">CRM\u3068CTI\u3092\u9023\u643a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n\n\n\n<p>CRM\u3068CTI\u3068\u3044\u30462\u3064\u306e\u7570\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i\">\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b<\/span><\/h3>\n\n\n\n<p>\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u3053\u3068\u306f\u3001CRM\u3068CTI\u3092\u9023\u643a\u3055\u305b\u308b\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u60c5\u5831\u304c\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u5206\u6563\u3055\u308c\u3066\u7ba1\u7406\u3055\u308c\u308b\u3068\u3001\u30c7\u30fc\u30bf\u3092\u691c\u7d22\u3059\u308b\u969b\u306b\u6df7\u4e71\u304c\u8d77\u304d\u3066\u624b\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u60c5\u5831\u306e\u91cd\u8907\u3084\u77db\u76fe\u304c\u751f\u3058\u3066\u3057\u307e\u3044\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u96fb\u8a71\u5bfe\u5fdc\u6642\u306b\u6b63\u3057\u3044\u60c5\u5831\u3092\u5f97\u3089\u308c\u306a\u304f\u306a\u308b\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u3046\u306a\u308c\u3070\u3001\u9069\u5207\u306a\u96fb\u8a71\u5bfe\u5fdc\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>CRM\u3068CTI\u304c\u9023\u643a\u3057\u3066\u3044\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u52b9\u7387\u7684\u306b\u9867\u5ba2\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u3066\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u884c\u3048\u307e\u3059\u3002\u307e\u305f\u3001\u4e00\u5143\u7ba1\u7406\u3055\u308c\u3066\u3044\u308c\u3070\u3001\u793e\u5185\u3067\u9867\u5ba2\u60c5\u5831\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u5171\u6709\u53ef\u80fd\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u307e\u3068\u307e\u3063\u3066\u7ba1\u7406\u3055\u308c\u3066\u3044\u308b\u9867\u5ba2\u60c5\u5831\u3092\u57fa\u306b\u3057\u305f\u5206\u6790\u3082\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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href=\"https:\/\/03plus.net\/enterprise\/\" target=\"_blank\" rel=\"noreferrer 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