{"id":850,"date":"2024-12-27T20:29:05","date_gmt":"2024-12-27T11:29:05","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=850"},"modified":"2025-06-30T20:51:59","modified_gmt":"2025-06-30T11:51:59","slug":"cti-linkage-mechanism","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/cti-linkage-mechanism\/","title":{"rendered":"CTI\u9023\u643a\u306e\u4ed5\u7d44\u307f\u3092\u89e3\u8aac\uff01\u30e1\u30ea\u30c3\u30c8\u3084\u9023\u643a\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u306f\uff1f"},"content":{"rendered":"<p>CTI\u9023\u643a\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u5927\u91cf\u306e\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3046\u696d\u7a2e\u3067\u696d\u52d9\u52b9\u7387\u5316\u3084\u6539\u5584\u3092\u884c\u3046\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002CTI\u9023\u643a\u304c\u884c\u308f\u308c\u3066\u3044\u308c\u3070\u3001\u696d\u52d9\u52b9\u7387\u5316\u3060\u3051\u3067\u306a\u304f\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3082\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001CTI\u9023\u643a\u306e\u57fa\u672c\u3084\u4ed5\u7d44\u307f\u3001\u9023\u643a\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3084\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#CTI\"><span class=\"toc_number toc_depth_1\">1<\/span> CTI\u9023\u643a\u306e\u57fa\u672c<\/a><ul><li><a href=\"#CTI-2\"><span class=\"toc_number toc_depth_2\">1.1<\/span> CTI\u3068\u306f<\/a><\/li><li><a href=\"#CTIPBX\"><span class=\"toc_number toc_depth_2\">1.2<\/span> CTI\u3068PBX\u306e\u9055\u3044<\/a><\/li><li><a href=\"#CTI-3\"><span class=\"toc_number toc_depth_2\">1.3<\/span> CTI\u9023\u643a\u306e\u4ed5\u7d44\u307f<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-4\"><span class=\"toc_number toc_depth_1\">2<\/span> CTI\u9023\u643a\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u696d\u52d9\u52b9\u7387\u5316<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">2.2<\/span> \u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-5\"><span class=\"toc_number toc_depth_1\">3<\/span> CTI\u3068\u9023\u643a\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u4f8b<\/a><ul><li><a href=\"#CRM\"><span class=\"toc_number toc_depth_2\">3.1<\/span> CRM<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a><\/li><li><a href=\"#FAQ\"><span class=\"toc_number toc_depth_2\">3.4<\/span> FAQ\u30b7\u30b9\u30c6\u30e0<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">3.5<\/span> \u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb<\/a><\/li><\/ul><\/li><li><a href=\"#CTI03plus\"><span class=\"toc_number toc_depth_1\">4<\/span> CTI\u9023\u643a\u306a\u308903plus\u306e\u5c0e\u5165\u304c\u304a\u3059\u3059\u3081<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_1\">5<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"CTI\">CTI\u9023\u643a\u306e\u57fa\u672c<\/span><\/h2>\n\n\n\n<p>CTI\u9023\u643a\u306b\u3064\u3044\u3066\u77e5\u308b\u306b\u306f\u3001\u305d\u3082\u305d\u3082CTI\u3068\u306f\u4f55\u306a\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u3067\u306f\u3055\u3089\u306b\u3001PBX\u3068\u306e\u9055\u3044\u3084CTI\u9023\u643a\u306e\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u3082\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTI-2\">CTI\u3068\u306f<\/span><\/h3>\n\n\n\n<p>CTI\u3068\u306f\u3001\u96fb\u8a71\u30fbFAX\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3066\u9023\u643a\u3055\u305b\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u300cComputer Telephony Integration\u300d\u3068\u3044\u3046\u82f1\u8a9e\u304c\u7565\u3055\u308c\u3066CTI\u3068\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>CTI\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u96fb\u8a71\u696d\u52d9\u306b\u304a\u3044\u3066\u30d1\u30bd\u30b3\u30f3\u3092\u7528\u3044\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u305f\u308a\u3067\u304d\u308b\u3053\u3068\u3092\u5897\u3084\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30c0\u30a4\u30e4\u30eb\u305b\u305a\u306b\u30d1\u30bd\u30b3\u30f3\u304b\u3089\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u3067\u767a\u4fe1\u3057\u305f\u308a\u3001\u901a\u8a71\u4e2d\u306b\u9867\u5ba2\u60c5\u5831\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u95b2\u89a7\u30fb\u8a18\u9332\u3057\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u7279\u5fb4\u3092\u6301\u3064\u3053\u3068\u304b\u3089\u3001CTI\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u96fb\u8a71\u696d\u52d9\u3092\u30e1\u30a4\u30f3\u306b\u884c\u3046\u696d\u7a2e\u306b\u304a\u3044\u3066\u306f\u306a\u304f\u3066\u306f\u306a\u3089\u306a\u3044\u5fc5\u9808\u30b7\u30b9\u30c6\u30e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTIPBX\">CTI\u3068PBX\u306e\u9055\u3044<\/span><\/h3>\n\n\n\n<p>CTI\u3068PBX\u306f\u5bc6\u63a5\u306b\u95a2\u4fc2\u3059\u308b\u3053\u3068\u304b\u3089\u3001\u6df7\u540c\u3057\u3066\u3057\u307e\u3046\u65b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u4e21\u8005\u306f\u307e\u3063\u305f\u304f\u7570\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>CTI\u306f\u524d\u8ff0\u306e\u901a\u308a\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3068\u96fb\u8a71\u3092\u7d71\u5408\u3057\u3066\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u6280\u8853\u306e\u3053\u3068\u3067\u3059\u3002\u4e00\u65b9\u3067\u3001PBX\u306f\u300cPrivate Branch eXchanger\u300d\u306e\u7565\u3067\u3001\u65e5\u672c\u8a9e\u306b\u3059\u308b\u3068\u69cb\u5185\u4ea4\u63db\u6a5f\u3068\u3044\u3046\u610f\u5473\u306b\u306a\u308a\u307e\u3059\u3002\u69cb\u5185\u4ea4\u63db\u6a5f\u3068\u306f\u3001\u5185\u7dda\u3084\u5916\u7dda\u3092\u5236\u5fa1\u3057\u3066\u96fb\u8a71\u74b0\u5883\u3092\u69cb\u7bc9\u3059\u308b\u8981\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e21\u8005\u306b\u306f\u3053\u306e\u3088\u3046\u306a\u9055\u3044\u304c\u3042\u308b\u306e\u3067\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u306e\u95a2\u4fc2\u6027\u3092\u898b\u308b\u3068\u3055\u3089\u306b\u9055\u3044\u304c\u5206\u304b\u308a\u3084\u3059\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002CTI\u306f\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3068\u96fb\u8a71\u3068\u3044\u3046\u307e\u3063\u305f\u304f\u9055\u3046\u30c4\u30fc\u30eb\u3092\u9023\u643a\u3055\u305b\u308b\u6280\u8853\u3067\u3059\u3002\u305d\u3057\u3066PBX\u306f\u3053\u3053\u3067\u3044\u3046\u3068\u3053\u308d\u306e\u300c\u96fb\u8a71\u300d\u90e8\u5206\u306b\u8a72\u5f53\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u3064\u307e\u308a\u3001CTI\u306fPBX\uff08\u96fb\u8a71\uff09\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3092\u9023\u643a\u3055\u305b\u3066\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3084\u7740\u4fe1\u547c\u81ea\u52d5\u914d\u5206\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u3066\u3044\u308b\u308f\u3051\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u95a2\u4fc2\u6027\u304b\u3089\u3082CTI\u3068PBX\u306f\u5225\u7269\u3067\u3042\u308b\u3053\u3068\u304c\u304a\u5206\u304b\u308a\u3044\u305f\u3060\u3051\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTI-3\">CTI\u9023\u643a\u306e\u4ed5\u7d44\u307f<\/span><\/h3>\n\n\n\n<p>\u3067\u306f\u3001CTI\u9023\u643a\u306e\u4ed5\u7d44\u307f\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u524d\u63d0\u3068\u3057\u3066CTI\u306b\u3088\u308b\u9023\u643a\u3068\u306f\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u96fb\u8a71\u3068\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u308b\u305f\u3081\u306b\u884c\u308f\u308c\u308b\u3082\u306e\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001CTI\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3001\u7740\u4fe1\u632f\u308a\u5206\u3051\u3001\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u7740\u4fe1\u547c\u81ea\u52d5\u914d\u5206\u306a\u3069\u306e\u6a5f\u80fd\u3092\u96fb\u8a71\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CTI\u9023\u643a\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u524d\u306f\u3001\u73fe\u5728\u306e\u3088\u3046\u306a\u4fbf\u5229\u306a\u6a5f\u80fd\u3092\u96fb\u8a71\u3067\u5229\u7528\u3067\u304d\u307e\u305b\u3093\u306e\u3067\u3001\u624b\u4f5c\u696d\u306b\u3066\u884c\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u9023\u643a\u3057\u3066\u81ea\u52d5\u5316\u3057\u3088\u3046\u306b\u3082\u3001\u5f53\u6642\u306f\u96fb\u8a71\u56de\u7dda\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u306e\u56de\u7dda\u306f\u5225\u7269\u3067\u3042\u3063\u305f\u305f\u3081\u3001\u9023\u643a\u3067\u304d\u306a\u304b\u3063\u305f\u306e\u3067\u3059\u3002\u3057\u304b\u3057\u30011990\u5e74\u4ee3\u306b\u5165\u3063\u3066PBX\u306e\u5916\u90e8\u63a5\u7d9a\u304c\u30c7\u30b8\u30bf\u30eb\u5316\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3068PBX\u304c\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u73fe\u5728\u306eCTI\u9023\u643a\u306e\u5f62\u306b\u9032\u5316\u3057\u3066\u3044\u3063\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4ed5\u7d44\u307f\u3092\u7c21\u6f54\u306b\u307e\u3068\u3081\u308b\u3068\u3001\u9867\u5ba2\u304b\u3089\u7740\u4fe1\u304c\u5165\u308b\u3068\u307e\u305a\u306fPBX\u3067\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002\u305d\u3057\u3066PBX\u304b\u3089\u30c7\u30b8\u30bf\u30eb\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u304cCTI\u306b\u9001\u3089\u308c\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001CTI\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308a\u96fb\u8a71\u306e\u632f\u308a\u5206\u3051\u304a\u3088\u3073\u7ba1\u7406\u3092\u884c\u3044\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u3068\u3044\u3046\u6d41\u308c\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CTI-4\">CTI\u9023\u643a\u306e\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n\n\n\n<p>CTI\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u30bf\u30a4\u30d7\u304c\u3042\u308a\u3001\u305d\u306e\u7a2e\u985e\u306b\u3088\u3063\u3066\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u6a5f\u80fd\u304c\u7570\u306a\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3044\u305a\u308c\u306b\u305b\u3088\u3001CTI\u9023\u643a\u3092\u6709\u52b9\u6d3b\u7528\u3059\u308c\u3070\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u611f\u3058\u3089\u308c\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001CTI\u9023\u643a\u306b\u3088\u308a\u751f\u307e\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i\">\u696d\u52d9\u52b9\u7387\u5316<\/span><\/h3>\n\n\n\n<p>CTI\u9023\u643a\u306b\u3088\u308a\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u306f\u5927\u5e45\u306b\u52b9\u7387\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3082\u3057CTI\u9023\u643a\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u3092\u53d7\u3051\u305f\u62c5\u5f53\u8005\u306f\u81ea\u3089\u30d1\u30bd\u30b3\u30f3\u3092\u7acb\u3061\u4e0a\u3052\u3066\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u304b\u3089\u96fb\u8a71\u756a\u53f7\u3084\u9867\u5ba2\u60c5\u5831\u3092\u691c\u7d22\u3057\u3001\u65b0\u898f\u306a\u306e\u304b\u30ea\u30d4\u30fc\u30bf\u30fc\u306a\u306e\u304b\u3092\u5224\u65ad\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u305f\u3068\u3048\u696d\u52d9\u306b\u6163\u308c\u3066\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u3053\u3053\u307e\u3067\u306e\u6d41\u308c\u3092\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u305d\u308c\u306a\u308a\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u30021\u65e5\u306b\u6570\u591a\u304f\u306e\u96fb\u8a71\u3092\u53d7\u3051\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u308c\u3070\u3001\u305d\u3046\u3057\u305f\u7121\u99c4\u306a\u6642\u9593\u304c\u84c4\u7a4d\u3055\u308c\u3066\u81a8\u5927\u306a\u30ed\u30b9\u3068\u306a\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>CTI\u9023\u643a\u3055\u308c\u3066\u3044\u308c\u3070\u3001\u9867\u5ba2\u306e\u7740\u4fe1\u306b\u3042\u308f\u305b\u3066\u81ea\u52d5\u3067\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u304b\u3089\u691c\u7d22\u3055\u308c\u3066\u77ac\u6642\u306b\u65b0\u898f\u304b\u30ea\u30d4\u30fc\u30bf\u30fc\u304b\u304c\u5206\u304b\u308a\u307e\u3059\u3002\u9867\u5ba2\u60c5\u5831\u306f\u30d1\u30bd\u30b3\u30f3\u753b\u9762\u306b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3055\u308c\u307e\u3059\u306e\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u96fb\u8a71\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002\u5bfe\u5fdc\u72b6\u6cc1\u3092\u5165\u529b\u3057\u3066\u304a\u3051\u3070\u3001\u518d\u3073\u540c\u3058\u9867\u5ba2\u304b\u3089\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u305f\u969b\u306b\u3001\u305d\u308c\u3092\u53c2\u8003\u306b\u3057\u306a\u304c\u3089\u3088\u308a\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-2\">\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/span><\/h3>\n\n\n\n<p>\u30b3\u30b9\u30c8\u524a\u6e1b\u3067\u304d\u308b\u3053\u3068\u3082CTI\u9023\u643a\u306e\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>CTI\u9023\u643a\u3055\u308c\u3066\u3044\u308c\u3070\u3001\u524d\u8ff0\u306e\u901a\u308a\u696d\u52d9\u52b9\u7387\u306f\u9023\u643a\u524d\u3068\u6bd4\u3079\u3066\u5927\u5e45\u306b\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002\u96fb\u8a71\u696d\u52d9\u304c\u52b9\u7387\u5316\u3055\u308c\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u4eba\u6570\u3082\u5897\u3084\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u4eba\u6570\u3092\u6e1b\u3089\u3057\u3066\u3082\u751f\u7523\u6027\u3092\u843d\u3068\u3059\u3053\u3068\u304c\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001CTI\u9023\u643a\u3092\u884c\u3046\u3053\u3068\u306f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001CTI\u9023\u643a\u306b\u3088\u308a\u696d\u52d9\u304c\u81ea\u52d5\u5316\u3055\u308c\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3082\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u96e2\u8077\u30fb\u4f11\u8077\u7387\u3082\u6291\u3048\u3084\u3059\u304f\u306a\u308a\u3001\u63a1\u7528\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u3082\u524a\u6e1b\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u30da\u30fc\u30d1\u30fc\u30ec\u30b9\u5316\u3084\u901a\u8a71\u6642\u9593\u306e\u77ed\u7e2e\u3082\u5b9f\u73fe\u3067\u304d\u3066\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3082\u3064\u306a\u304c\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-3\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/span><\/h3>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3067\u304d\u308b\u3053\u3068\u3082\u3001CTI\u9023\u643a\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>CTI\u9023\u643a\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u7740\u4fe1\u306e\u3042\u3063\u305f\u9867\u5ba2\u306e\u60c5\u5831\u3092\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002\u65b0\u898f\u30fb\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u5224\u65ad\u3092\u77ac\u6642\u306b\u884c\u3048\u307e\u3059\u3057\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u3067\u3042\u308c\u3070\u524d\u56de\u306e\u5bfe\u5fdc\u5185\u5bb9\u3082\u53d6\u5f97\u53ef\u80fd\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u306f\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u306a\u304f\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u53d7\u3051\u3089\u308c\u308b\u305f\u3081\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u304f\u308c\u3084\u3059\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001CTI\u3067\u306fIVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u96fb\u8a71\u304c\u6df7\u307f\u5408\u3063\u3066\u3044\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7a7a\u3044\u3066\u3044\u306a\u3044\u5834\u5408\u3067\u3082\u3001\u81ea\u52d5\u97f3\u58f0\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u6a5f\u80fd\u3067\u3059\u3002IVR\u306f\u73fe\u5728\u3069\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306a\u306e\u304b\u3092\u6b63\u3057\u304f\u4f1d\u3048\u3089\u308c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d7\u30c3\u30b7\u30e5\u756a\u53f7\u306b\u3088\u3063\u3066\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u6df7\u307f\u5408\u3063\u3066\u3044\u308b\u7406\u7531\u304c\u5206\u304b\u308a\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u5206\u304b\u308c\u3070\u3001\u9867\u5ba2\u3082\u4e0d\u6e80\u3092\u611f\u3058\u306b\u304f\u304f\u306a\u308a\u3001\u7d50\u679c\u3068\u3057\u3066\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CTI-5\">CTI\u3068\u9023\u643a\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u4f8b<\/span><\/h2>\n\n\n\n<p>CTI\u30b7\u30b9\u30c6\u30e0\u306fPBX\u4ee5\u5916\u306b\u3082\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CRM\">CRM<\/span><\/h3>\n\n\n\n<p>CRM\u3068\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u55b6\u696d\u5c65\u6b74\u306e\u7ba1\u7406\u3068\u84c4\u7a4d\u3092\u884c\u3046\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u82f1\u8a9e\u306e\u300cCustomer Relationship Management\u300d\u3092\u7565\u3057\u3066CRM\u3068\u547c\u3073\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u3068\u9023\u643a\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u76f8\u624b\u304c\u65b0\u898f\u304b\u30ea\u30d4\u30fc\u30bf\u30fc\u304b\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u5834\u5408\u306f\u9867\u5ba2\u306e\u5c5e\u6027\u3084\u7279\u6027\u306a\u3069\u3092\u7d20\u65e9\u304f\u5165\u624b\u53ef\u80fd\u3067\u3059\u3002\u9867\u5ba2\u306e\u60c5\u5831\u304c\u5206\u304b\u308c\u3070\u3001\u91cd\u8907\u5bfe\u5fdc\u3092\u56de\u907f\u3057\u305f\u308a\u3001\u5bfe\u5fdc\u3092\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u3067\u304d\u305f\u308a\u3059\u308b\u305f\u3081\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u3042\u3063\u305f\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u3053\u3068\u304b\u3089\u3001CTI\u3068CRM\u306e\u9023\u643a\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u30a2\u30c3\u30d7\u3084\u8ca0\u62c5\u8efd\u6e1b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"wp-block-heading\"><span id=\"FAQ\">FAQ\u30b7\u30b9\u30c6\u30e0<\/span><\/h3>\n\n\n\n<p>FAQ\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u591a\u304f\u5bc4\u305b\u3089\u308c\u308b\u3088\u304f\u3042\u308b\u8cea\u554f\u3068\u305d\u306e\u56de\u7b54\u3092\u300cFAQ\u300d\u3068\u3057\u3066\u307e\u3068\u3081\u3089\u308c\u308b\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08CMS\uff09\u306e\u3053\u3068\u3067\u3059\u3002FAQ\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3059\u308c\u3070\u3001HTML\u306a\u3069\u306e\u77e5\u8b58\u304c\u306a\u304f\u3066\u3082\u56de\u7b54\u30da\u30fc\u30b8\u3092\u4f5c\u6210\u30fb\u7ba1\u7406\u3067\u304d\u308b\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u307e\u3068\u3081\u3066FAQ\u30da\u30fc\u30b8\u3092\u4f5c\u6210\u3057\u3066\u304a\u3051\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u9867\u5ba2\u3082\u62b1\u3048\u3066\u3044\u305f\u7591\u554f\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u3053\u3068\u306a\u304f\u30b9\u30e0\u30fc\u30ba\u306b\u89e3\u6c7a\u3067\u304d\u3066\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u304f\u308c\u3084\u3059\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<h3 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