{"id":710,"date":"2024-10-02T17:52:37","date_gmt":"2024-10-02T08:52:37","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=710"},"modified":"2025-09-01T15:01:39","modified_gmt":"2025-09-01T06:01:39","slug":"cti-function","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/cti-function\/","title":{"rendered":"CTI\u306e\u6a5f\u80fd\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\uff01\u5c0e\u5165\u306e\u969b\u306e\u6ce8\u610f\u70b9\u3068\u306f\uff1f"},"content":{"rendered":"<p>CTI\u306f\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308a\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u300cCTI\u3067\u4f55\u304c\u3067\u304d\u308b\u306e\uff1f\u300d\u300c\u3069\u3093\u306a\u6a5f\u80fd\u304c\u3042\u308b\u306e\uff1f\u300d\u3068\u3044\u3046\u7591\u554f\u3092\u304a\u6301\u3061\u306e\u65b9\u3082\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001CTI\u306e\u6a5f\u80fd\u3084\u7a2e\u985e\u3001\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#CTI\"><span class=\"toc_number toc_depth_1\">1<\/span> CTI\u3068\u306f<\/a><ul><li><a href=\"#CTIPBX\"><span class=\"toc_number toc_depth_2\">1.1<\/span> CTI\u3068PBX\u306e\u9055\u3044<\/a><\/li><li><a href=\"#CTICRM\"><span class=\"toc_number toc_depth_2\">1.2<\/span> CTI\u3068CRM\u306e\u9055\u3044<\/a><\/li><li><a href=\"#CTISFA\"><span class=\"toc_number toc_depth_2\">1.3<\/span> CTI\u3068SFA\u306e\u9055\u3044<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-2\"><span class=\"toc_number toc_depth_1\">2<\/span> CTI\u306e\u6a5f\u80fd<\/a><ul><li><a href=\"#CRM\"><span class=\"toc_number toc_depth_2\">2.1<\/span> CRM\u9023\u643a<\/a><\/li><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">2.2<\/span> \u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u901a\u8a71\u9332\u97f3<\/a><\/li><li><a href=\"#ACD\"><span class=\"toc_number toc_depth_2\">2.4<\/span> ACD<\/a><\/li><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_2\">2.5<\/span> IVR<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">2.6<\/span> \u7a3c\u50cd\u72b6\u6cc1\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">2.7<\/span> \u30d7\u30ed\u30b0\u30ec\u30c3\u30b7\u30d6\u30b3\u30fc\u30eb<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">2.8<\/span> \u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30b3\u30fc\u30eb<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-3\"><span class=\"toc_number toc_depth_1\">3<\/span> CTI\u306e\u7a2e\u985e<\/a><ul><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u30af\u30e9\u30a6\u30c9\u578b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-4\"><span class=\"toc_number toc_depth_1\">4<\/span> CTI\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u696d\u52d9\u52b9\u7387\u306e\u6539\u5584<\/a><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/a><\/li><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u30c7\u30fc\u30bf\u5206\u6790\u3068\u6d3b\u7528<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">4.4<\/span> \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/a><\/li><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">4.5<\/span> \u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3084\u7d44\u7e54\u518d\u7de8\u306b\u5bfe\u5fdc\u3057\u3084\u3059\u3044<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-5\"><span class=\"toc_number toc_depth_1\">5<\/span> CTI\u5c0e\u5165\u306e\u969b\u306e\u6ce8\u610f\u70b9<\/a><ul><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">5.1<\/span> \u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u304c\u53ef\u80fd\u304b<\/a><\/li><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">5.2<\/span> \u5728\u5b85\u52e4\u52d9\u3084\u8907\u6570\u306e\u30aa\u30d5\u30a3\u30b9\u3067\u5229\u7528\u3059\u308b\u4e88\u5b9a\u306f\u3042\u308b\u304b<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_2\">5.3<\/span> \u65b0\u4eba\u7814\u4fee\u306a\u3069\u306e\u793e\u5185\u6559\u80b2\u306b\u6d3b\u7528\u3067\u304d\u308b\u304b<\/a><\/li><li><a href=\"#i-16\"><span class=\"toc_number toc_depth_2\">5.4<\/span> \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u306f\u4e07\u5168\u304b<\/a><\/li><li><a href=\"#i-17\"><span class=\"toc_number toc_depth_2\">5.5<\/span> \u4f7f\u3044\u3084\u3059\u3044\u304b<\/a><\/li><li><a href=\"#i-18\"><span class=\"toc_number toc_depth_2\">5.6<\/span> \u30b5\u30dd\u30fc\u30c8\u5185\u5bb9\u306f\u5341\u5206\u304b<\/a><\/li><\/ul><\/li><li><a href=\"#CTI03plus\"><span class=\"toc_number toc_depth_1\">6<\/span> CTI\u3092\u5229\u7528\u3059\u308b\u306a\u308903plus\uff01<\/a><\/li><li><a href=\"#i-19\"><span class=\"toc_number toc_depth_1\">7<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"CTI\">CTI\u3068\u306f<\/span><\/h2>\n\n\n\n<p>CTI\u3068\u306f\u3001\u96fb\u8a71\u3068FAX\u3092\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3068\u7d71\u5408\u3055\u305b\u3001\u305d\u308c\u305e\u308c\u304c\u9023\u643a\u3057\u3066\u52d5\u4f5c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u6280\u8853\u306e\u3053\u3068\u3067\u3001\u300cComputer Telephony Integration\u300d\u306e\u7565\u3067\u3059\u3002PBX\u3084CRM\u306a\u3069\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u306e\u7740\u4fe1\u304c\u3042\u3063\u305f\u5834\u5408\u3001\u305d\u306e\u96fb\u8a71\u756a\u53f7\u3092\u3082\u3068\u306b\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u60c5\u5831\u3092\u691c\u7d22\u3057\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u4e0a\u306b\u8868\u793a\u3067\u304d\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u305d\u306e\u8868\u793a\u3055\u308c\u305f\u9867\u5ba2\u60c5\u5831\u3092\u53c2\u7167\u3057\u306a\u304c\u3089\u901a\u8a71\u3067\u304d\u308b\u305f\u3081\u3001\u3088\u308a\u8cea\u306e\u9ad8\u3044\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002CTI\u306b\u3088\u3063\u3066\u81ea\u52d5\u3067\u60c5\u5831\u691c\u7d22\u30fb\u8868\u793a\u304c\u884c\u308f\u308c\u308b\u305f\u3081\u696d\u52d9\u52b9\u7387\u30a2\u30c3\u30d7\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u3001\u3055\u3089\u306b\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTIPBX\">CTI\u3068PBX\u306e\u9055\u3044<\/span><\/h3>\n\n\n\n<p>CTI\u306f\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u96fb\u8a71\u74b0\u5883\u3092\u7d71\u5408\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u4e00\u65b9\u3001PBX\u306f\u30d3\u30b8\u30cd\u30b9\u30d5\u30a9\u30f3\u74b0\u5883\u3092\u6574\u3048\u3066\u96fb\u8a71\u3092\u696d\u52d9\u5229\u7528\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u3053\u306e\u3053\u3068\u304b\u3089\u3001\u4e21\u8005\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u3001CTI\u306b\u306f\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u96fb\u8a71\u74b0\u5883\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u9867\u5ba2\u5bfe\u5fdc\u306e\u5411\u4e0a\u3068\u3044\u3046\u76ee\u7684\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3001PBX\u306f\u69cb\u5185\u4ea4\u63db\u6a5f\u3068\u3057\u3066\u3001\u30aa\u30d5\u30a3\u30b9\u5185\u306e\u96fb\u8a71\u901a\u4fe1\u3092\u5236\u5fa1\u30fb\u7ba1\u7406\u3057\u3066\u96fb\u8a71\u3092\u696d\u52d9\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6a5f\u80fd\u9762\u3067\u898b\u308b\u3068\u3001CTI\u306b\u306f\u9867\u5ba2\u60c5\u5831\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3001\u901a\u8a71\u9332\u97f3\u3001\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff08IVR\uff09\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3001PBX\u306f\u5185\u7dda\u30fb\u5916\u7dda\u306e\u5236\u5fa1\u3001\u8ee2\u9001\u3001\u4f1a\u8b70\u901a\u8a71\u3068\u3044\u3063\u305f\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5229\u7528\u4f8b\u3068\u3057\u3066\u306f\u3001CTI\u306f\u5f8c\u8ff0\u3059\u308bCRM\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u9867\u5ba2\u60c5\u5831\u3092\u30d1\u30bd\u30b3\u30f3\u3067\u95b2\u89a7\u3057\u306a\u304c\u3089\u9069\u5207\u306a\u5fdc\u5bfe\u3092\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002PBX\u306f\u3001\u7121\u6599\u306e\u5185\u7dda\u901a\u8a71\u306b\u3088\u308b\u793e\u5185\u60c5\u5831\u5171\u6709\u306e\u6d3b\u6027\u5316\u3084\u3001\u30aa\u30d5\u30a3\u30b9\u306e\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u307e\u305f\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u57fa\u76e4\u69cb\u7bc9\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTICRM\">CTI\u3068CRM\u306e\u9055\u3044<\/span><\/h3>\n\n\n\n<p>CRM\u3068\u306f\u3001\u9867\u5ba2\u306e\u60c5\u5831\u3092\u7ba1\u7406\u3057\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u6df1\u3081\u308b\u305f\u3081\u306e\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u6b63\u5f0f\u306b\u306f\u300cCustomer Relationship Management\u300d\u3068\u547c\u3070\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u3068CTI\u306f\u305d\u308c\u305e\u308c\u9023\u643a\u3057\u3084\u3059\u3044\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u304c\u3001\u76ee\u7684\u3084\u6a5f\u80fd\u9762\u306b\u304a\u3044\u3066\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u306e\u76ee\u7684\u306fCTI\u3068\u9055\u3044\u3001\u9867\u5ba2\u60c5\u5831\u306e\u6b63\u3057\u3044\u628a\u63e1\u3068\u5206\u6790\u306b\u3088\u308a\u3001\u96fb\u8a71\u5bfe\u5fdc\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u3092\u9069\u5207\u306b\u884c\u3046\u3053\u3068\u3067\u696d\u7e3e\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6a5f\u80fd\u9762\u3067\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u540d\u523a\u60c5\u5831\u306e\u7ba1\u7406\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u30e1\u30fc\u30eb\u914d\u4fe1\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u306e\u7ba1\u7406\u3068\u3044\u3063\u305f\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5229\u7528\u4f8b\u3068\u3057\u3066\u3001\u7ba1\u7406\u3057\u3066\u3044\u308b\u9867\u5ba2\u60c5\u5831\u304b\u3089\u5206\u6790\u3057\u3066\u30e1\u30fc\u30eb\u914d\u4fe1\u306a\u3069\u306e\u9069\u5207\u306a\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3048\u307e\u3059\u3002\u307e\u305f\u3001\u524d\u8ff0\u306e\u901a\u308a\u3001CTI\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u4e00\u5143\u7ba1\u7406\u3055\u308c\u3066\u3044\u308b\u9867\u5ba2\u60c5\u5831\u3092\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTISFA\">CTI\u3068SFA\u306e\u9055\u3044<\/span><\/h3>\n\n\n\n<p>SFA\u3068\u306f\u3001\u55b6\u696d\u306e\u9032\u6357\u60c5\u5831\u306a\u3069\u3092\u7ba1\u7406\u3057\u3066\u3001\u4f01\u696d\u306e\u55b6\u696d\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u6b63\u5f0f\u540d\u79f0\u306f\u300cSales Force Automation\u300d\u3068\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>CTI\u3068\u306e\u5927\u304d\u306a\u9055\u3044\u3068\u3057\u3066\u306f\u3001SFA\u306f\u55b6\u696d\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u306b\u7279\u5316\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u70b9\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>SFA\u306b\u306f\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u5316\u304a\u3088\u3073\u55b6\u696d\u30de\u30f3\u306e\u884c\u52d5\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u52b9\u7387\u5316\u3084\u55b6\u696d\u30de\u30f3\u3078\u306e\u516c\u5e73\u306a\u6307\u5c0e\u3092\u884c\u3046\u3068\u3044\u3063\u305f\u76ee\u7684\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>SFA\u306e\u6a5f\u80fd\u3068\u3057\u3066\u306f\u3001\u9867\u5ba2\u7ba1\u7406\u3001\u6848\u4ef6\u7ba1\u7406\u3001\u884c\u52d5\u7ba1\u7406\u3068\u3044\u3063\u305f\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>SFA\u306e\u5229\u7528\u4f8b\u3068\u3057\u3066\u306f\u3001\u4e00\u5143\u5316\u3055\u308c\u305f\u9867\u5ba2\u60c5\u5831\u3092\u57fa\u306b\u3057\u3066\u52b9\u7387\u7684\u306b\u55b6\u696d\u6d3b\u52d5\u3092\u5b9f\u65bd\u3059\u308b\u3001\u55b6\u696d\u30de\u30f3\u4e00\u4eba\u3072\u3068\u308a\u306e\u55b6\u696d\u6d3b\u52d5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u628a\u63e1\u3057\u3066\u30d7\u30ed\u30bb\u30b9\u3054\u3068\u306b\u9069\u5207\u306a\u30a2\u30c9\u30d0\u30a4\u30b9\u3084\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CTI-2\">CTI\u306e\u6a5f\u80fd<\/span><\/h2>\n\n\n\n<p>CTI\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4e3b\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CRM\">CRM\u9023\u643a<\/span><\/h3>\n\n\n\n<p>CRM\u3068\u306f\u3001\u9867\u5ba2\u306e\u57fa\u672c\u60c5\u5831\u3084\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u30fb\u5546\u54c1\u8cfc\u5165\u5c65\u6b74\u3001\u3055\u3089\u306b\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u306a\u3069\u3092\u4e00\u62ec\u7ba1\u7406\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002CTI\u3068CRM\u3092\u9023\u643a\u3059\u308b\u3068\u3001\u9867\u5ba2\u306e\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u3092\u53c2\u7167\u3057\u306a\u304c\u3089\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u306e\u60c5\u5831\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u3088\u308a\u8cea\u306e\u9ad8\u3044\u96fb\u8a71\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u6f5c\u5728\u9867\u5ba2\u3084\u898b\u8fbc\u307f\u9867\u5ba2\u306a\u3069\u3001\u9867\u5ba2\u3092\u30b9\u30c6\u30fc\u30b8\u3054\u3068\u306b\u5206\u985e\u3057\u3066\u304a\u3051\u3070\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u55b6\u696d\u306a\u3069\u3082\u884c\u3048\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i\">\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd<\/span><\/h3>\n\n\n\n<p>\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd\u3068\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u306e\u753b\u9762\u4e0a\u306b\u8868\u793a\u3059\u308b\u6a5f\u80fd\u306e\u3053\u3068\u3067\u3059\u3002\u96fb\u8a71\u756a\u53f7\u3092\u3082\u3068\u306bCRM\u306b\u4fdd\u5b58\u3055\u308c\u3066\u3044\u308b\u9867\u5ba2\u60c5\u5831\u3092\u81ea\u52d5\u691c\u7d22\u3057\u3066\u8868\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u3092\u53d6\u308b\u524d\u306b\u3001\u9867\u5ba2\u60c5\u5831\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u306e\u53d6\u308a\u6b21\u304e\u3084\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u67d4\u8edf\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u306e\u8272\u3092\u5909\u66f4\u3059\u308b\u306a\u3069\u3057\u3066\u3001\u9867\u5ba2\u306e\u5c5e\u6027\u3092\u3072\u3068\u76ee\u3067\u5206\u304b\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u3088\u304f\u5229\u7528\u3057\u3066\u304f\u308c\u3066\u3044\u308b\u9867\u5ba2\u3067\u3042\u308c\u3070VIP\u8868\u793a\u306b\u3057\u3001\u30af\u30ec\u30fc\u30de\u30fc\u3067\u3042\u308c\u3070\u8b66\u544a\u8868\u793a\u3092\u3059\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4e8b\u524d\u306b\u5fc3\u69cb\u3048\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-2\">\u901a\u8a71\u9332\u97f3<\/span><\/h3>\n\n\n\n<p>\u901a\u8a71\u9332\u97f3\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u901a\u8a71\u5185\u5bb9\u3092\u9332\u97f3\u3059\u308b\u6a5f\u80fd\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u96fb\u8a71\u696d\u52d9\u304c\u30e1\u30a4\u30f3\u3067\u3042\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8a71\u3057\u65b9\u3084\u8aac\u660e\u306e\u4ed5\u65b9\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5927\u304d\u304f\u5f71\u97ff\u3057\u307e\u3059\u3002\u901a\u8a71\u9332\u97f3\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u901a\u8a71\u5185\u5bb9\u3092\u5f8c\u304b\u3089\u78ba\u8a8d\u3067\u304d\u308b\u305f\u3081\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u6539\u5584\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u306b\u6d3b\u304b\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u805e\u304d\u6f0f\u3089\u3057\u304c\u3042\u3063\u305f\u969b\u3082\u9332\u97f3\u5185\u5bb9\u3092\u78ba\u8a8d\u3059\u308c\u3070\u629c\u3051\u3066\u3057\u307e\u3063\u305f\u90e8\u5206\u3092\u518d\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u901a\u8a71\u9332\u97f3\u3059\u308b\u3053\u3068\u3092\u4e8b\u524d\u306b\u9867\u5ba2\u3078\u4f1d\u3048\u3066\u304a\u3051\u3070\u3001\u60aa\u8cea\u306a\u30af\u30ec\u30fc\u30e0\u3084\u55b6\u696d\u96fb\u8a71\u3092\u6e1b\u3089\u3059\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"ACD\">ACD<\/span><\/h3>\n\n\n\n<p>ACD\u3068\u306f\u3001\u8a2d\u5b9a\u3057\u305f\u30eb\u30fc\u30eb\u306b\u5f93\u3063\u3066\u7740\u4fe1\u3092\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u632f\u308a\u5206\u3051\u308b\u6a5f\u80fd\u306e\u3053\u3068\u3067\u3001\u7740\u4fe1\u5206\u914d\u306a\u3069\u3068\u3082\u547c\u3070\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u77e5\u8b58\u3084\u30b9\u30ad\u30eb\u306b\u5408\u308f\u305b\u3066\u5165\u96fb\u306e\u512a\u5148\u9806\u4f4d\u3092\u8a2d\u5b9a\u3059\u308c\u3070\u3001\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u5bfe\u5fdc\u6570\u306b\u5fdc\u3058\u3066\u7740\u4fe1\u3092\u632f\u308a\u5206\u3051\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u3066\u304a\u3051\u3070\u3001\u504f\u308a\u304c\u6e1b\u3063\u3066\u5747\u4e00\u5316\u3055\u308c\u3001\u7279\u5b9a\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8ca0\u62c5\u304c\u304b\u304b\u308b\u3053\u3068\u3092\u9632\u3052\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4e00\u5b9a\u6642\u9593\u306e\u5fdc\u7b54\u304c\u306a\u3044\u5834\u5408\u306f\u5225\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u653e\u68c4\u547c\u3092\u6e1b\u5c11\u3055\u305b\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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class=\"wp-block-heading\"><span id=\"CTI-3\">CTI\u306e\u7a2e\u985e<\/span><\/h2>\n\n\n\n<p>CTI\u306f\u3001\u305d\u306e\u4ed5\u7d44\u307f\u3084\u696d\u52d9\u5f62\u614b\u306b\u3088\u3063\u3066\u7a2e\u985e\u304c\u5206\u304b\u308c\u3066\u3044\u307e\u3059\u3002\u3069\u306e\u3088\u3046\u306a\u7a2e\u985e\u304c\u3042\u308b\u306e\u304b\u3001\u4ee5\u4e0b\u3067\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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