{"id":706,"date":"2024-10-02T17:30:29","date_gmt":"2024-10-02T08:30:29","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=706"},"modified":"2025-09-01T15:00:07","modified_gmt":"2025-09-01T06:00:07","slug":"cloud-cti","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/cloud-cti\/","title":{"rendered":"\u30af\u30e9\u30a6\u30c9CTI\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u6a5f\u80fd\u3001\u30e1\u30ea\u30c3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"<p>CTI\u306f\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u30a2\u30c3\u30d7\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u306b\u5f79\u7acb\u3064\u3082\u306e\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u304c\u591a\u3044\u4f01\u696d\u3067\u306f\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u8fd1\u5e74\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306eCTI\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u304c\u300c\u30af\u30e9\u30a6\u30c9\u578b\u306e\u4f55\u304c\u512a\u308c\u3066\u3044\u308b\u306e\uff1f\u300d\u300c\u3069\u3093\u306a\u4ed5\u7d44\u307f\u306a\u306e\uff1f\u300d\u3068\u7591\u554f\u3092\u304a\u6301\u3061\u306e\u65b9\u3082\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001\u30af\u30e9\u30a6\u30c9CTI\u3068\u306f\u4f55\u306a\u306e\u304b\u3001\u305d\u306e\u4ed5\u7d44\u307f\u3084\u6a5f\u80fd\u3001\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#CTI\"><span class=\"toc_number toc_depth_1\">1<\/span> \u30af\u30e9\u30a6\u30c9CTI\u3068\u306f<\/a><ul><li><a href=\"#CTI-2\"><span class=\"toc_number toc_depth_2\">1.1<\/span> \u305d\u3082\u305d\u3082CTI\u3068\u306f<\/a><\/li><li><a href=\"#CTI-3\"><span class=\"toc_number toc_depth_2\">1.2<\/span> \u30af\u30e9\u30a6\u30c9CTI\u3068\u306f<\/a><\/li><li><a href=\"#CTI-4\"><span class=\"toc_number toc_depth_2\">1.3<\/span> \u30af\u30e9\u30a6\u30c9CTI\u306e\u4ed5\u7d44\u307f<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-5\"><span class=\"toc_number toc_depth_1\">2<\/span> \u30af\u30e9\u30a6\u30c9CTI\u306e\u6a5f\u80fd<\/a><ul><li><a href=\"#CRM\"><span class=\"toc_number toc_depth_2\">2.1<\/span> CRM\u9023\u643a\u6a5f\u80fd<\/a><\/li><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">2.2<\/span> \u30dd\u30c3\u30d7\u30a2\u30c3\u30d7<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u7740\u4fe1\u632f\u308a\u5206\u3051\u6a5f\u80fd<\/a><\/li><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_2\">2.4<\/span> IVR\u6a5f\u80fd<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">2.5<\/span> \u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u6a5f\u80fd<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">2.6<\/span> \u7740\u4fe1\u5c65\u6b74\u8a18\u9332\u6a5f\u80fd<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">2.7<\/span> \u901a\u8a71\u9332\u97f3\u6a5f\u80fd<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-6\"><span class=\"toc_number toc_depth_1\">3<\/span> \u30af\u30e9\u30a6\u30c9CTI\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u77ed\u671f\u9593\u3067\u5c0e\u5165\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u904b\u7528\u306e\u624b\u9593\u304c\u5c11\u306a\u3044<\/a><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">3.4<\/span> \u5834\u6240\u3092\u554f\u308f\u305a\u5229\u7528\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">3.5<\/span> \u898f\u6a21\u306e\u62e1\u5927\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">3.6<\/span> \u6cd5\u4ee4\u6539\u6b63\u306a\u3069\u306b\u3082\u5bfe\u5fdc\u3057\u3084\u3059\u3044<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-7\"><span class=\"toc_number toc_depth_1\">4<\/span> \u30af\u30e9\u30a6\u30c9CTI\u306e\u6ce8\u610f\u70b9<\/a><ul><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u96e3\u3057\u3044\u5834\u5408\u304c\u3042\u308b<\/a><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ea\u30b9\u30af\u304c\u3042\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-8\"><span class=\"toc_number toc_depth_1\">5<\/span> \u30af\u30e9\u30a6\u30c9CTI\u3092\u9078\u3076\u969b\u306e\u30dd\u30a4\u30f3\u30c8<\/a><ul><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">5.1<\/span> \u898f\u6a21\u306b\u5408\u3063\u3066\u3044\u308b\u304b<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_2\">5.2<\/span> \u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u63c3\u3063\u3066\u3044\u308b\u304b<\/a><\/li><li><a href=\"#i-16\"><span class=\"toc_number toc_depth_2\">5.3<\/span> \u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u306f\u53ef\u80fd\u304b<\/a><\/li><\/ul><\/li><li><a href=\"#CTI-9\"><span class=\"toc_number toc_depth_1\">6<\/span> \u76ee\u7684\u5225\u30af\u30e9\u30a6\u30c9CTI\u306e\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8<\/a><ul><li><a href=\"#i-17\"><span class=\"toc_number toc_depth_2\">6.1<\/span> \u53d7\u96fb\u4f53\u5236\u3092\u6025\u3044\u3067\u69cb\u7bc9\u3057\u305f\u3044\u5834\u5408<\/a><\/li><li><a href=\"#i-18\"><span class=\"toc_number toc_depth_2\">6.2<\/span> \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3057\u305f\u3044\u5834\u5408<\/a><\/li><li><a href=\"#i-19\"><span class=\"toc_number toc_depth_2\">6.3<\/span> \u7ba1\u7406\u696d\u52d9\u306e\u52b9\u7387\u3092\u6539\u5584\u3057\u305f\u3044\u5834\u5408<\/a><\/li><li><a href=\"#i-20\"><span class=\"toc_number toc_depth_2\">6.4<\/span> \u5bfe\u5fdc\u54c1\u8cea\u3092\u6539\u5584\u3057\u305f\u3044\u5834\u5408<\/a><\/li><\/ul><\/li><li><a href=\"#CTIPBX\"><span class=\"toc_number toc_depth_1\">7<\/span> \u30af\u30e9\u30a6\u30c9CTI\u306f\u30af\u30e9\u30a6\u30c9PBX\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3068\u304a\u5f97<\/a><ul><li><a href=\"#PBX\"><span class=\"toc_number toc_depth_2\">7.1<\/span> \u30af\u30e9\u30a6\u30c9PBX\u3068\u306f<\/a><\/li><li><a href=\"#PBX03plus\"><span class=\"toc_number toc_depth_2\">7.2<\/span> \u30af\u30e9\u30a6\u30c9PBX\u306a\u308903plus<\/a><\/li><\/ul><\/li><li><a href=\"#i-21\"><span class=\"toc_number toc_depth_1\">8<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"CTI\">\u30af\u30e9\u30a6\u30c9CTI\u3068\u306f<\/span><\/h2>\n\n\n\n<p>\u30af\u30e9\u30a6\u30c9CTI\u3068\u306f\u3001\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u5229\u7528\u3067\u304d\u308bCTI\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001CTI\u3068\u306f\u4f55\u306a\u306e\u304b\u3001\u30af\u30e9\u30a6\u30c9CTI\u306e\u6982\u8981\u3084\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTI-2\">\u305d\u3082\u305d\u3082CTI\u3068\u306f<\/span><\/h3>\n\n\n\n<p>CTI\u3068\u306f\u3001\u300cComputer Telephony Integration\u300d\u3092\u7565\u3057\u305f\u3082\u306e\u3067\u3001\u96fb\u8a71\u30fbFAX\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3092\u9023\u643a\u3055\u305b\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u6307\u3057\u307e\u3059\u3002CTI\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30d1\u30bd\u30b3\u30f3\u3092\u6d3b\u7528\u3057\u3066\u96fb\u8a71\u696d\u52d9\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002CRM\u3084SFA\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u5185\u5bb9\u306e\u8a18\u9332\u3084\u9867\u5ba2\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u8cea\u306e\u9ad8\u3044\u96fb\u8a71\u5bfe\u5fdc\u3092\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u901a\u8ca9\u756a\u7d44\u3092\u898b\u3066\u9867\u5ba2\u304c\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u5834\u5408\u3001CTI\u304c\u5c0e\u5165\u3055\u308c\u3066\u3044\u308c\u3070\u9867\u5ba2\u306e\u96fb\u8a71\u756a\u53f7\u304c\u8a18\u9332\u3055\u308c\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u305d\u306e\u307e\u307e\u30d1\u30bd\u30b3\u30f3\u3067\u6ce8\u6587\u5185\u5bb9\u3092\u5165\u529b\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306bCTI\u3092\u5c0e\u5165\u3057\u3066\u3044\u308c\u3070\u3001\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3067\u304d\u308b\u308f\u3051\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTI-3\">\u30af\u30e9\u30a6\u30c9CTI\u3068\u306f<\/span><\/h3>\n\n\n\n<p>\u30af\u30e9\u30a6\u30c9CTI\u3068\u306f\u3001\u30af\u30e9\u30a6\u30c9\u4e0a\u306bCTI\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3066\u5229\u7528\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u3001CTI\u306f\u30aa\u30d5\u30a3\u30b9\u5185\u306bPBX\u3084\u30b5\u30fc\u30d0\u3092\u8a2d\u7f6e\u3057\u3066\u96fb\u8a71\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3092\u9023\u643a\u3055\u305b\u308b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u304c\u7528\u3044\u3089\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u9867\u5ba2\u60c5\u5831\u306f\u305d\u306e\u30b5\u30fc\u30d0\u3067\u4fdd\u5b58\u30fb\u7ba1\u7406\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u60c5\u5831\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306f\u30aa\u30d5\u30a3\u30b9\u5185\u3067\u3057\u304b\u884c\u3048\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u5c02\u7528\u6a5f\u5668\u306e\u8cfc\u5165\u3084\u8a2d\u7f6e\u8cbb\u7528\u304c\u304b\u304b\u308b\u305f\u3081\u3001\u5c0e\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u3068\u3044\u3046\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u30af\u30e9\u30a6\u30c9CTI\u306f\u30b7\u30b9\u30c6\u30e0\u304c\u30af\u30e9\u30a6\u30c9\u4e0a\u306b\u8a2d\u7f6e\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u30d9\u30f3\u30c0\u30fc\u304c\u7528\u610f\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3059\u308b\u306e\u3067\u3001\u793e\u5185\u3078\u306e\u30b5\u30fc\u30d0\u8a2d\u7f6e\u306f\u4e0d\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u521d\u671f\u8cbb\u7528\u3092\u6291\u3048\u3084\u3059\u304f\u5c0e\u5165\u307e\u3067\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u73fe\u5728\u306f\u30af\u30e9\u30a6\u30c9\u578b\u304c\u4e3b\u6d41\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"CTI-4\">\u30af\u30e9\u30a6\u30c9CTI\u306e\u4ed5\u7d44\u307f<\/span><\/h3>\n\n\n\n<p>\u30af\u30e9\u30a6\u30c9CTI\u306f\u3001\u30af\u30e9\u30a6\u30c9\u4e0a\u306b\u8a2d\u7f6e\u3055\u308c\u305fCTI\u30b7\u30b9\u30c6\u30e0\u306b\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3092\u901a\u3058\u3066\u30a2\u30af\u30bb\u30b9\u3057\u3001\u305d\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3057\u307e\u3059\u3002\u9867\u5ba2\u60c5\u5831\u3084\u901a\u8a71\u5c65\u6b74\u306a\u3069\u306e\u30c7\u30fc\u30bf\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d0\u306b\u3066\u4e00\u5143\u7ba1\u7406\u30fb\u5171\u6709\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u5834\u5408\u3001\u30aa\u30d5\u30a3\u30b9\u5185\u306b\u30b5\u30fc\u30d0\u3092\u8a2d\u7f6e\u3059\u308b\u305f\u3081\u3001\u30aa\u30d5\u30a3\u30b9\u5916\u3067\u306fCTI\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3067\u304d\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u30af\u30e9\u30a6\u30c9CTI\u306a\u3089\u3070\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u56de\u7dda\u304c\u3042\u308c\u3070CTI\u30b7\u30b9\u30c6\u30e0\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30d5\u30a3\u30b9\u5916\u3067\u3082\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5916\u51fa\u5148\u3084\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3067\u306e\u96fb\u8a71\u5bfe\u5fdc\u3082\u884c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CTI-5\">\u30af\u30e9\u30a6\u30c9CTI\u306e\u6a5f\u80fd<\/span><\/h2>\n\n\n\n<p>\u30af\u30e9\u30a6\u30c9CTI\u306b\u306f\u96fb\u8a71\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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