{"id":641,"date":"2024-07-03T16:44:31","date_gmt":"2024-07-03T07:44:31","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=641"},"modified":"2025-03-04T19:45:04","modified_gmt":"2025-03-04T10:45:04","slug":"ivr-flow","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/ivr-flow\/","title":{"rendered":"IVR\u6d3b\u7528\u306b\u304a\u3044\u3066\u5927\u5207\u306a\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f\uff1f\u8a2d\u8a08\u624b\u9806\u30fb\u65b9\u6cd5\u3084\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"<p>\u9867\u5ba2\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u3001\u305d\u306e\u5bfe\u5fdc\u3067\u56f0\u3063\u3066\u3044\u308b\u4f01\u696d\u306f\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3057\u305f\u3044\u300d\u300c\u30b9\u30e0\u30fc\u30ba\u306b\u62c5\u5f53\u90e8\u7f72\u306b\u3064\u306a\u304e\u305f\u3044\u300d\u3068\u304a\u671b\u307f\u306a\u3089\u3001\u305c\u3072IVR\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001IVR\u3068\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u6982\u8981\u3001\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u624b\u9806\u3084\u6d41\u308c\u3001\u8a2d\u8a08\u6642\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<p><\/p>\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_1\">1<\/span> IVR\u6d3b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u300c\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u300d\u3068\u306f<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">1.1<\/span> \u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f<\/a><\/li><\/ul><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_1\">2<\/span> \u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u5b9a\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u9867\u5ba2\u5074\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">2.2<\/span> \u4f01\u696d\u5074\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u5b9a\u306e\u6ce8\u610f\u70b9\u306f\u300c\u96e2\u8131\u300d<\/a><\/li><\/ul><\/li><li><a href=\"#2\"><span class=\"toc_number toc_depth_1\">3<\/span> \u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3067\u5fc5\u8981\u3068\u306a\u308b2\u3064\u306e\u30b7\u30b9\u30c6\u30e0<\/a><ul><li><a href=\"#IVR-2\"><span class=\"toc_number toc_depth_2\">3.1<\/span> IVR<\/a><\/li><li><a href=\"#ACD\"><span class=\"toc_number toc_depth_2\">3.2<\/span> ACD<\/a><\/li><li><a href=\"#IVRACD\"><span class=\"toc_number toc_depth_2\">3.3<\/span> IVR\u3068ACD\u306e\u9023\u643a\u306b\u3088\u308b\u5229\u70b9<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-3\"><span class=\"toc_number toc_depth_1\">4<\/span> IVR\u3092\u7528\u3044\u305f\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u8a08\u306e\u624b\u9806\u30fb\u65b9\u6cd5<\/a><ul><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u696d\u52d9\u306b\u95a2\u308f\u308b\u90e8\u7f72\u3092\u6574\u7406\u3059\u308b<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u4f5c\u696d\u5185\u5bb9\u3092\u6d17\u3044\u51fa\u3059<\/a><\/li><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u4f5c\u696d\u3092\u6642\u7cfb\u5217\u306b\u4e26\u3079\u308b<\/a><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">4.4<\/span> \u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u56f3\u3092\u4f5c\u6210\u3059\u308b<\/a><\/li><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">4.5<\/span> \u5168\u4f53\u306e\u6d41\u308c\u3092\u6574\u7406\u3059\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#EC\"><span class=\"toc_number toc_depth_1\">5<\/span> \u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u4f5c\u6210\u4f8b\uff08EC\u30b5\u30a4\u30c8\u306e\u4f8b\uff09<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_1\">6<\/span> \u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u8a08\u306e\u30dd\u30a4\u30f3\u30c8<\/a><ul><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">6.1<\/span> \u968e\u5c64\u3084\u9078\u629e\u80a2\u3092\u5c11\u306a\u304f\u3059\u308b<\/a><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">6.2<\/span> \u30bb\u30ea\u30d5\u306f\u77ed\u304f\u5206\u304b\u308a\u3084\u3059\u304f\u3059\u308b<\/a><\/li><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">6.3<\/span> \u300c\u305d\u306e\u4ed6\u306e\u554f\u3044\u5408\u308f\u305b\u300d\u3092\u7528\u610f\u3059\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#IVR03plus\"><span class=\"toc_number toc_depth_1\">7<\/span> IVR\u3092\u6d3b\u7528\u3059\u308b\u306a\u308903plus<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_1\">8<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"IVR\">IVR\u6d3b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u300c\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u300d\u3068\u306f<\/span><\/h2>\n\n\n\n<p>\u4f01\u696d\u3067IVR\u3092\u6d3b\u7528\u3059\u308b\u5834\u5408\u3001\u6700\u3082\u91cd\u8981\u306b\u306a\u308b\u306e\u304c\u300c\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u300d\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f\u4f55\u306a\u306e\u304b\u3001\u305d\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i\">\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f<\/span><\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u3001\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u632f\u308a\u5206\u3051\u308b\u305f\u3081\u306e\u30d5\u30ed\u30fc\uff08\u6d41\u308c\u30fb\u5de5\u7a0b\uff09\u306e\u3053\u3068\u3067\u3059\u3002IVR\u3092\u6d3b\u7528\u3059\u308b\u5834\u5408\u3001\u9867\u5ba2\u304c\u8ff7\u308f\u305a\u62c5\u5f53\u8005\u307e\u3067\u305f\u3069\u308a\u7740\u3051\u308b\u3088\u3046\u306b\u3001\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u4e00\u822c\u7684\u306b\u306f\u3001\u300c\u3054\u5951\u7d04\u306e\u65b9\u306f1\u3092\u3001\u4fee\u7406\u306e\u65b9\u306f2\u3092\u3001\u305d\u306e\u4ed6\u306f3\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u300d\u306e\u3088\u3046\u306b\u81ea\u52d5\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u756a\u53f7\u306e\u5148\u3001\u4f8b\u3048\u30701\u756a\u306e\u5148\u306b\u306f\u5951\u7d04\u306e\u6848\u5185\u306b\u7279\u5316\u3057\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u914d\u7f6e\u3055\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u62c5\u5f53\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u901a\u8a71\u4e2d\u306e\u5834\u5408\u3084\u55b6\u696d\u6642\u9593\u5916\u306e\u6848\u5185\u306b\u3064\u3044\u3066\u3082\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306b\u3066\u6c7a\u3081\u3066\u304a\u304f\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u306b\u304b\u304b\u3063\u3066\u304f\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u306f\u3055\u307e\u3056\u307e\u3067\u3001\u4f8b\u3048\u3070\u643a\u5e2f\u96fb\u8a71\u4f1a\u793e\u3067\u3042\u308c\u3070\u5951\u7d04\u30fb\u89e3\u7d04\u30fb\u6599\u91d1\u30fb\u4fee\u7406\u306a\u3069\u3001\u9867\u5ba2\u306f\u5e45\u5e83\u3044\u60a9\u307f\u3092\u8cea\u554f\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u5404\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u6df1\u3044\u77e5\u8b58\u3092\u6301\u3063\u3066\u3044\u308b\u65b9\u304c\u3001\u8ab2\u984c\u89e3\u6c7a\u3092\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u65e9\u304f\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u9867\u5ba2\u306e\u6c17\u6301\u3061\u3068\u3001\u300c\u52b9\u7387\u826f\u304f\u5bfe\u5fdc\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u4f01\u696d\u5074\u306e\u8ab2\u984c\u306e\u3044\u305a\u308c\u3082\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u9069\u5207\u306b\u7740\u4fe1\u3092\u632f\u308a\u5206\u3051\u308b\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u304c\u3068\u3066\u3082\u91cd\u8981\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"i-2\">\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u5b9a\u306e\u30e1\u30ea\u30c3\u30c8<\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u8a2d\u5b9a\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u3055\u307e\u3056\u307e\u3042\u308a\u307e\u3059\u304c\u3001\u5927\u304d\u304f\u300c\u9867\u5ba2\u5074\u306e\u30e1\u30ea\u30c3\u30c8\u300d\u300c\u4f01\u696d\u5074\u306e\u30e1\u30ea\u30c3\u30c8\u300d\u306e2\u3064\u306b\u5206\u985e\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u304b\u3001\u4ee5\u4e0b\u3067\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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id=\"IVR-2\">IVR<\/span><\/h3>\n\n\n\n<p>IVR\u3068\u306f\u3001\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u7740\u4fe1\u3092\u53d7\u3051\u3001\u81ea\u52d5\u97f3\u58f0\u3067\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u6d41\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u304c\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u3092\u62bc\u3059\u3053\u3068\u3067\u7740\u4fe1\u3092\u632f\u308a\u5206\u3051\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u300c\u25ef\u25ef\u306e\u65b9\u306f1\u3092\u3001\u25ef\u25ef\u306e\u65b9\u306f2\u3092\u3001\u305d\u306e\u4ed6\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f3\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u300d\u306e\u3088\u3046\u306b\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u6d41\u3057\u3066\u632f\u308a\u5206\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u6b21\u5bfe\u5fdc\u3092\u4efb\u305b\u3089\u308c\u308b\u306e\u306f\u3082\u3061\u308d\u3093\u3001\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306b\u3088\u3063\u3066\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u56de\u7b54\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u81ea\u52d5\u97f3\u58f0\u306a\u306e\u3067\u55b6\u696d\u6642\u9593\u306b\u95a2\u4fc2\u306a\u304f24\u6642\u9593\u3044\u3064\u3067\u3082\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u308b\u306e\u3082\u7279\u9577\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"ACD\">ACD<\/span><\/h3>\n\n\n\n<p>ACD\u3068\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u30eb\u30fc\u30eb\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u304b\u3089\u306e\u7740\u4fe1\u3092\u632f\u308a\u5206\u3051\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002Automatic Call Distribution\u306e\u7565\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u7740\u4fe1\u547c\u81ea\u52d5\u5206\u914d\u88c5\u7f6e\u3068\u547c\u3070\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>ACD\u306b\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30fb\u5f85\u3061\u6642\u9593\u30ac\u30a4\u30c0\u30f3\u30b9\uff1a\u56de\u7dda\u304c\u6df7\u307f\u5408\u3063\u3066\u3044\u308b\u969b\u306b\u6d41\u3059\u30a2\u30ca\u30a6\u30f3\u30b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30fb\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff1a\u9867\u5ba2\u304c\u5165\u529b\u3057\u305f\u60c5\u5831\u306b\u57fa\u3065\u304d\u632f\u308a\u5206\u3051\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30fb\u30e9\u30f3\u30c0\u30e0\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff1a\u624b\u304c\u7a7a\u3044\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30e9\u30f3\u30c0\u30e0\u3067\u632f\u308a\u5206\u3051\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30b9\u30c6\u30fc\u30bf\u30b9\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u5fdc\u3058\u3066\u512a\u5148\u5272\u308a\u632f\u308a\u306a\u3069\u3092\u884c\u3046\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30fb\u30aa\u30fc\u30d0\u30fc\u30d5\u30ed\u30fc\u8ee2\u9001\uff1a\u67b6\u96fb\u304c\u591a\u304f\u5bfe\u5fdc\u3067\u304d\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u8db3\u3057\u305f\u72b6\u614b\u306e\u5834\u5408\u3001\u793e\u5185\u306e\u9069\u5207\u306a\u4eba\u6750\u30fb\u90e8\u7f72\u3078\u3068\u8ee2\u9001\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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class=\"wp-block-heading\"><span id=\"EC\">\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u4f5c\u6210\u4f8b\uff08EC\u30b5\u30a4\u30c8\u306e\u4f8b\uff09<\/span><\/h2>\n\n\n\n<p>EC\u30b5\u30a4\u30c8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u3001\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u4f5c\u6210\u4f8b\u3092\u8a18\u8f09\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u9867\u5ba2\u304b\u3089\u306e\u5165\u96fb\u3092\u53d7\u3051\u3066\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306b\u3066\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30c6\u30ad\u30b9\u30c8\u3092\u8aad\u307f\u4e0a\u3052\u30011\uff5e4\u306e\u756a\u53f7\u3092\u9078\u629e\u3057\u3066\u3082\u3089\u3046<br>\u2193<br>\u300c\u5546\u54c1\u306e\u3054\u6ce8\u6587\u306f1\u3092\u3001\u914d\u9001\u72b6\u6cc1\u306e\u78ba\u8a8d\u306f2\u3092\u3001\u3054\u6ce8\u6587\u306e\u30ad\u30e3\u30f3\u30bb\u30eb\u306f3\u3092\u3001\u305d\u306e\u4ed6\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f4\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u300d<br>\u2193<br>\u300c1\u300d\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u306f\u3001\u6ce8\u6587\u62c5\u5f53\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u307e\u305f\u306fIVR\u306e\u81ea\u52d5\u6ce8\u6587\u53d7\u4ed8\u3078\u3064\u306a\u3050<br>\u300c2\u300d\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u306f\u3001\u914d\u9001\u62c5\u5f53\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3064\u306a\u3050\u3002\u55b6\u696d\u6642\u9593\u5916\u3067\u3042\u308c\u3070\u914d\u9001\u62c5\u5f53\u306eIVR\u3078\u3064\u306a\u3050<br>\u300c3\u300d\u30ad\u30e3\u30f3\u30bb\u30eb\u62c5\u5f53\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3064\u306a\u3050\u3002\u55b6\u696d\u6642\u9593\u5916\u3067\u3042\u308c\u3070\u30ad\u30e3\u30f3\u30bb\u30eb\u62c5\u5f53\u306eIVR\u3078\u3064\u306a\u3050<br>\u300c4\u300d\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u80fd\u529b\u3084\u7d4c\u9a13\u5024\u306e\u9ad8\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3064\u306a\u3050<br><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"i-11\">\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u8a08\u306e\u30dd\u30a4\u30f3\u30c8<\/span><\/h2>\n\n\n\n<p>\u81ea\u793e\u306b\u5408\u3063\u305f\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3067\u304d\u308c\u3070\u3001\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u3088\u308a\u826f\u3044\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u305f\u3081\u306b\u3001\u899a\u3048\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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class=\"wp-block-heading\"><span 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