{"id":577,"date":"2024-04-02T11:32:57","date_gmt":"2024-04-02T02:32:57","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=577"},"modified":"2025-09-02T17:04:51","modified_gmt":"2025-09-02T08:04:51","slug":"nuisance-phone-call","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/nuisance-phone-call\/","title":{"rendered":"\u8ff7\u60d1\u96fb\u8a71\u30fb\u55b6\u696d\u96fb\u8a71\u5bfe\u7b56\u306b\u306f\u30af\u30e9\u30a6\u30c9PBX\u304c\u304a\u3059\u3059\u3081\u3067\u3042\u308b\u7406\u7531\u3068\u306f\uff1f"},"content":{"rendered":"<p>\u983b\u7e41\u306b\u304b\u304b\u3063\u3066\u304f\u308b\u8ff7\u60d1\u96fb\u8a71\u3084\u55b6\u696d\u96fb\u8a71\u306f\u3001\u793e\u54e1\u306e\u96c6\u4e2d\u529b\u3092\u4f4e\u4e0b\u3055\u305b\u3066\u696d\u52d9\u52b9\u7387\u3092\u4e0b\u3052\u308b\u306a\u3069\u306e\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3059\u3082\u306e\u3067\u3059\u3002\u300c\u8ff7\u60d1\u306a\u96fb\u8a71\u3092\u306a\u3093\u3068\u304b\u3057\u305f\u3044\u300d\u305d\u3046\u601d\u3063\u3066\u3044\u308b\u65b9\u306f\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u3046\u3057\u305f\u304a\u60a9\u307f\u3092\u89e3\u6c7a\u3059\u308b\u306a\u3089\u3001\u30af\u30e9\u30a6\u30c9PBX\u306e\u5c0e\u5165\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001\u8ff7\u60d1\u96fb\u8a71\u5bfe\u7b56\u3092\u3057\u306a\u3044\u5834\u5408\u306e\u60aa\u5f71\u97ff\u3001\u8ff7\u60d1\u96fb\u8a71\u306e\u57fa\u672c\u7684\u306a\u5bfe\u5fdc\u6cd5\u3001\u8ff7\u60d1\u96fb\u8a71\u3092\u306a\u304f\u3059\u5bfe\u7b56\u3001\u30af\u30e9\u30a6\u30c9PBX\u304c\u6709\u52b9\u3067\u3042\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#i\"><span class=\"toc_number toc_depth_1\">1<\/span> \u8ff7\u60d1\u96fb\u8a71\u306e\u5bfe\u7b56\u3092\u3057\u306a\u3044\u3068\u3069\u3046\u306a\u308b\uff1f<\/a><ul><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">1.1<\/span> \u6642\u9593\u3092\u53d6\u3089\u308c\u308b<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">1.2<\/span> \u696d\u52d9\u306e\u90aa\u9b54\u306b\u306a\u308a\u96c6\u4e2d\u529b\u3092\u4f4e\u4e0b\u3055\u305b\u308b<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">1.3<\/span> \u793e\u54e1\u306e\u30b9\u30c8\u30ec\u30b9\u306b\u306a\u308b<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">1.4<\/span> \u60c5\u5831\u6d41\u51fa\u306e\u6050\u308c\u304c\u3042\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_1\">2<\/span> \u8ff7\u60d1\u96fb\u8a71\u306b\u51fa\u3066\u3057\u307e\u3063\u305f\u3089\uff1f<\/a><ul><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u6240\u5c5e\u30fb\u6c0f\u540d\u30fb\u7528\u4ef6\u3092\u805e\u304f<\/a><\/li><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">2.2<\/span> \u304d\u3063\u3071\u308a\u3068\u4e01\u5be7\u306b\u65ad\u308b<\/a><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u3072\u3069\u3044\u5834\u5408\u306f\u8b66\u5bdf\u3078\u76f8\u8ac7\u3059\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_1\">3<\/span> \u8ff7\u60d1\u96fb\u8a71\u3078\u306e\u5bfe\u7b56\u65b9\u6cd5<\/a><ul><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u30ca\u30f3\u30d0\u30fc\u30c7\u30a3\u30b9\u30d7\u30ec\u30a4\u3067\u5224\u65ad\u3057\u51fa\u306a\u3044<\/a><\/li><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u7740\u4fe1\u62d2\u5426\u3092\u8a2d\u5b9a\u3059\u308b<\/a><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u30ca\u30f3\u30d0\u30fc\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u5229\u7528\u3059\u308b<\/a><\/li><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">3.4<\/span> \u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u3059\u308b<\/a><\/li><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_2\">3.5<\/span> IVR\u3092\u5229\u7528\u3059\u308b<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_2\">3.6<\/span> \u96fb\u8a71\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#PBX\"><span class=\"toc_number toc_depth_1\">4<\/span> \u8ff7\u60d1\u96fb\u8a71\u5bfe\u5fdc\u306b\u306f\u30af\u30e9\u30a6\u30c9PBX\u304c\u304a\u3059\u3059\u3081<\/a><\/li><li><a href=\"#PBX-2\"><span class=\"toc_number toc_depth_1\">5<\/span> \u8ff7\u60d1\u96fb\u8a71\u306b\u6709\u52b9\u306a\u30af\u30e9\u30a6\u30c9PBX\u306e\u6a5f\u80fd<\/a><ul><li><a href=\"#IVR-2\"><span class=\"toc_number toc_depth_2\">5.1<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306b\u3088\u308b\u65e9\u671f\u5207\u308a\u5206\u3051<\/a><\/li><li><a href=\"#i-16\"><span class=\"toc_number toc_depth_2\">5.2<\/span> \u7740\u4fe1\u62d2\u5426\u6a5f\u80fd<\/a><\/li><li><a href=\"#i-17\"><span class=\"toc_number toc_depth_2\">5.3<\/span> \u901a\u8a71\u524d\u30ac\u30a4\u30c0\u30f3\u30b9\u6a5f\u80fd<\/a><\/li><li><a href=\"#i-18\"><span class=\"toc_number toc_depth_2\">5.4<\/span> \u9ad8\u5ea6\u306a\u901a\u8a71\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3084\u5206\u6790\u6a5f\u80fd<\/a><\/li><li><a href=\"#i-19\"><span class=\"toc_number toc_depth_2\">5.5<\/span> \u4e00\u6b21\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316<\/a><\/li><\/ul><\/li><li><a href=\"#PBX-3\"><span class=\"toc_number toc_depth_1\">6<\/span> \u8ff7\u60d1\u96fb\u8a71\u5bfe\u7b56\u4ee5\u5916\u306e\u30af\u30e9\u30a6\u30c9PBX\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li><a href=\"#03plus\"><span class=\"toc_number toc_depth_1\">7<\/span> \u8ff7\u60d1\u96fb\u8a71\u5bfe\u7b56\u306a\u308903plus<\/a><\/li><li><a href=\"#i-20\"><span class=\"toc_number toc_depth_1\">8<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"i\">\u8ff7\u60d1\u96fb\u8a71\u306e\u5bfe\u7b56\u3092\u3057\u306a\u3044\u3068\u3069\u3046\u306a\u308b\uff1f<\/span><\/h2>\n\n\n\n<p>\u8ff7\u60d1\u96fb\u8a71\u3084\u55b6\u696d\u96fb\u8a71\u306f\u3001\u9069\u5207\u306a\u5bfe\u7b56\u3092\u8b1b\u3058\u306a\u3044\u3068\u3055\u307e\u3056\u307e\u306a\u554f\u984c\u304c\u751f\u3058\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3057\u307e\u3046\u306e\u304b\u3001\u4ee5\u4e0b\u3067\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-2\">\u6642\u9593\u3092\u53d6\u3089\u308c\u308b<\/span><\/h3>\n\n\n\n<p>\u8ff7\u60d1\u96fb\u8a71\u3084\u55b6\u696d\u96fb\u8a71\u306f\u793e\u54e1\u306e\u6642\u9593\u3092\u596a\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u306e\u9593\u9055\u3044\u96fb\u8a71\u3067\u3042\u308c\u3070\u3001\u3059\u3050\u306b\u7d42\u308f\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u3001\u8ff7\u60d1\u96fb\u8a71\u30fb\u55b6\u696d\u96fb\u8a71\u306e\u5834\u5408\u306f\u8a71\u3092\u5f15\u304d\u4f38\u3070\u3057\u3066\u5207\u3089\u305b\u3088\u3046\u3068\u3057\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u793e\u54e1\u3068\u3057\u3066\u306f\u5207\u308a\u305f\u3044\u3082\u306e\u306e\u3001\u4f1a\u793e\u306e\u4ee3\u8868\u3068\u3057\u3066\u96fb\u8a71\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u7121\u4e0b\u306b\u30ac\u30c1\u30e3\u5207\u308a\u3059\u308b\u3053\u3068\u306f\u96e3\u3057\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u3053\u3046\u3057\u305f\u8ff7\u60d1\u306a\u96fb\u8a71\u306e\u6642\u9593\u304c\u5897\u3048\u308b\u307b\u3069\u3001\u793e\u54e1\u306e\u52b4\u50cd\u6642\u9593\u306f\u596a\u308f\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u696d\u52d9\u52b9\u7387\u304c\u4f4e\u4e0b\u3057\u3066\u6b8b\u696d\u306b\u306a\u308c\u3070\u3001\u793e\u54e1\u306b\u3068\u3063\u3066\u3082\u4f1a\u793e\u306b\u3068\u3063\u3066\u3082\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-3\">\u696d\u52d9\u306e\u90aa\u9b54\u306b\u306a\u308a\u96c6\u4e2d\u529b\u3092\u4f4e\u4e0b\u3055\u305b\u308b<\/span><\/h3>\n\n\n\n<p>\u793e\u54e1\u306e\u96c6\u4e2d\u529b\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u306e\u3082\u8ff7\u60d1\u96fb\u8a71\u30fb\u55b6\u696d\u96fb\u8a71\u306e\u554f\u984c\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u96fb\u8a71\u5bfe\u5fdc\u3092\u3059\u308b\u5834\u5408\u3001\u793e\u54e1\u306f\u3069\u3093\u306a\u306b\u96c6\u4e2d\u3057\u3066\u884c\u3063\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u4f5c\u696d\u3092\u4e2d\u65ad\u3055\u305b\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3068\u306f\u3044\u3048\u3001\u4f1a\u793e\u306b\u3068\u3063\u3066\u5fc5\u8981\u306a\u96fb\u8a71\u3067\u3042\u308c\u3070\u3001\u793e\u54e1\u3082\u300c\u4ed5\u65b9\u306a\u3044\u300d\u3068\u3057\u3066\u7d0d\u5f97\u3059\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u8ff7\u60d1\u96fb\u8a71\u30fb\u55b6\u696d\u96fb\u8a71\u3067\u3042\u308c\u3070\u8a71\u306f\u5909\u308f\u308a\u307e\u3059\u3002\u7121\u4e0b\u306b\u5207\u308b\u3053\u3068\u3082\u3067\u304d\u305a\u7121\u99c4\u306b\u9577\u3044\u8a71\u3092\u805e\u304b\u3055\u308c\u308c\u3070\u3001\u96c6\u4e2d\u529b\u306f\u5931\u308f\u308c\u3066\u3057\u307e\u3046\u3067\u3057\u3087\u3046\u3002\u96fb\u8a71\u3092\u5207\u3063\u305f\u3042\u3068\u3082\u3059\u3050\u306b\u4f5c\u696d\u306b\u53d6\u308a\u304b\u304b\u308c\u305a\u3001\u696d\u52d9\u304c\u6b62\u307e\u3063\u3066\u3057\u307e\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-4\">\u793e\u54e1\u306e\u30b9\u30c8\u30ec\u30b9\u306b\u306a\u308b<\/span><\/h3>\n\n\n\n<p>\u8ff7\u60d1\u96fb\u8a71\u30fb\u55b6\u696d\u96fb\u8a71\u3078\u306e\u5bfe\u5fdc\u306f\u3001\u793e\u54e1\u306b\u3068\u3063\u3066\u30b9\u30c8\u30ec\u30b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u96fb\u8a71\u5bfe\u5fdc\u306f\u3069\u3093\u306a\u5185\u5bb9\u3067\u3042\u308c\u3001\u30b3\u30a2\u696d\u52d9\u306e\u5408\u9593\u306b\u884c\u308f\u308c\u308b\u3082\u306e\u3067\u3059\u3002\u5f53\u7136\u3001\u7740\u4fe1\u306b\u51fa\u308b\u305f\u3081\u306b\u306f\u696d\u52d9\u3092\u6b62\u3081\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001\u96fb\u8a71\u304c\u591a\u304f\u306a\u308c\u3070\u5c11\u3057\u305a\u3064\u793e\u54e1\u306b\u30b9\u30c8\u30ec\u30b9\u304c\u6e9c\u307e\u3063\u3066\u3044\u304f\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3082\u305d\u308c\u304c\u8ff7\u60d1\u96fb\u8a71\u3067\u3042\u308c\u3070\u3001\u30b9\u30c8\u30ec\u30b9\u306f\u4e00\u6c17\u306b\u9ad8\u307e\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002\u7279\u306b\u8a00\u3044\u304c\u304b\u308a\u306e\u3088\u3046\u306a\u5185\u5bb9\u306e\u30af\u30ec\u30fc\u30e0\u3084\u3044\u305f\u305a\u3089\u96fb\u8a71\u306a\u3069\u306e\u5834\u5408\u3001\u305d\u308c\u3092\u805e\u3044\u3066\u3044\u308b\u3060\u3051\u3067\u5f37\u3044\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u96fb\u8a71\u5bfe\u5fdc\u306b\u3088\u308b\u30b9\u30c8\u30ec\u30b9\u306f\u3001\u696d\u52d9\u52b9\u7387\u304c\u4f4e\u4e0b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7a4d\u307f\u91cd\u306a\u308c\u3070\u793e\u54e1\u306e\u5fc3\u8eab\u3092\u4e0d\u8abf\u306b\u8ffd\u3044\u8fbc\u307f\u307e\u3059\u3002\u5927\u5207\u306a\u793e\u54e1\u3092\u5b88\u308b\u305f\u3081\u306b\u3082\u3001\u4f55\u3089\u304b\u306e\u5bfe\u7b56\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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