{"id":317,"date":"2023-03-31T18:34:38","date_gmt":"2023-03-31T09:34:38","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=317"},"modified":"2024-11-01T19:42:37","modified_gmt":"2024-11-01T10:42:37","slug":"visual-ivr","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/visual-ivr\/","title":{"rendered":"\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u3067\u304d\u308b\u3053\u3068\u30fb\u30e1\u30ea\u30c3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01\u9078\u3076\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f"},"content":{"rendered":"\n<p>\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u5bfe\u5fdc\u306e\u826f\u3057\u60aa\u3057\u306f\u4f01\u696d\u306e\u8a55\u5224\u3084\u696d\u7e3e\u306b\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u3053\u3068\u304b\u3089\u3001\u5bfe\u5fdc\u696d\u52d9\u306e\u54c1\u8cea\u5411\u4e0a\u304c\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u3046\u3057\u305f\u80cc\u666f\u304b\u3089\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3055\u308c\u3066\u3044\u308b\u4f01\u696d\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u4e2d\u306b\u306f\u300c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068IVR\u3067\u4f55\u304c\u9055\u3046\uff1f\u300d\u300c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u4f55\u304c\u3067\u304d\u308b\u306e\uff1f\u300d\u300c\u3046\u3061\u306b\u3082\u5c0e\u5165\u3059\u3079\u304d\uff1f\u300d\u3068\u60a9\u3093\u3067\u3044\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u3067\u304d\u308b\u3053\u3068\u3001\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u5c0e\u5165\u304c\u5411\u3044\u3066\u3044\u308b\u4f01\u696d\u306e\u7279\u5fb4\u3001\u305d\u3057\u3066\u9078\u3076\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_1\">1<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u3067\u304d\u308b\u3053\u3068<\/a><ul><li><a href=\"#IVR-2\"><span class=\"toc_number toc_depth_2\">1.1<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f<\/a><\/li><li><a href=\"#IVR-3\"><span class=\"toc_number toc_depth_2\">1.2<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u8a98\u5c0e\u30bf\u30a4\u30d7<\/a><\/li><li><a href=\"#IVRIVR\"><span class=\"toc_number toc_depth_2\">1.3<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068IVR\u306e\u9055\u3044<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-4\"><span class=\"toc_number toc_depth_1\">2<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">2.1<\/span> \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">2.2<\/span> \u9867\u5ba2\u306e\u5229\u4fbf\u6027\u5411\u4e0a<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">2.3<\/span> \u55b6\u696d\u6642\u9593\u5916\u306e\u5bfe\u5fdc\u3092\u5b9f\u73fe<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">2.4<\/span> \u554f\u3044\u5408\u308f\u305b\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u304c\u3067\u304d\u308b<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">2.5<\/span> \u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u56de\u7b54\u306e\u6a19\u6e96\u5316<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-5\"><span class=\"toc_number toc_depth_1\">3<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u6ce8\u610f\u70b9<\/a><ul><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u73fe\u72b6\u306e\u8ab2\u984c\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u628a\u63e1\u304c\u5fc5\u8981<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u9867\u5ba2\u306b\u3068\u3063\u3066\u5206\u304b\u308a\u3084\u3059\u3044\u753b\u9762\u3092\u69cb\u6210\u3059\u308b<\/a><\/li><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u5206\u6790\u3068\u6539\u5584\u304c\u5fc5\u8981<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-6\"><span class=\"toc_number toc_depth_1\">4<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u5c0e\u5165\u304c\u5411\u3044\u3066\u3044\u308b\u6761\u4ef6\u3068\u306f<\/a><ul><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u7528\u610f\u3057\u3066\u3044\u308b<\/a><\/li><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u304c\u30b7\u30f3\u30d7\u30eb\u3067\u5b9a\u578b\u5316\u3057\u3066\u3044\u308b<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u9867\u5ba2\u5c64\u304c\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3084\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u64cd\u4f5c\u306b\u6163\u308c\u3066\u3044\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-7\"><span class=\"toc_number toc_depth_1\">5<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u6d3b\u7528\u4f8b<\/a><ul><li><a href=\"#EC\"><span class=\"toc_number toc_depth_2\">5.1<\/span> EC\u30b5\u30a4\u30c8<\/a><\/li><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">5.2<\/span> \u4fdd\u967a\u4f1a\u793e<\/a><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">5.3<\/span> \u75c5\u9662\u30fb\u30af\u30ea\u30cb\u30c3\u30af<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-8\"><span class=\"toc_number toc_depth_1\">6<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u9078\u3076\u969b\u306e\u30dd\u30a4\u30f3\u30c8<\/a><ul><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">6.1<\/span> \u9867\u5ba2\u76ee\u7dda\u3067\u64cd\u4f5c\u304c\u3057\u3084\u3059\u3044\u304b<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_2\">6.2<\/span> \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306f\u7c21\u5358\u304b<\/a><\/li><li><a href=\"#i-16\"><span class=\"toc_number toc_depth_2\">6.3<\/span> \u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u53ef\u80fd\u304b<\/a><\/li><li><a href=\"#i-17\"><span class=\"toc_number toc_depth_2\">6.4<\/span> \u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306f\u5341\u5206\u304b<\/a><\/li><li><a href=\"#i-18\"><span class=\"toc_number toc_depth_2\">6.5<\/span> \u5206\u6790\u6a5f\u80fd\u304c\u3042\u308b\u304b<\/a><\/li><\/ul><\/li><li><a href=\"#i-19\"><span class=\"toc_number toc_depth_1\">7<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"IVR\"><strong>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u3067\u304d\u308b\u3053\u3068<\/strong><\/span><\/h2>\n\n\n\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u304b\u3001\u305d\u3057\u3066\u4e00\u4f53\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\u3092\u3053\u3053\u3067\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"IVR-2\"><strong>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f<\/strong><\/span><\/h3>\n\n\n\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u306e\u753b\u9762\u4e0a\u306b\u3066\u8996\u899a\u7684\u306a\u30e1\u30cb\u30e5\u30fc\u3092\u7528\u3044\u3066\u6848\u5185\u3092\u884c\u3046\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u5f93\u6765\u306eIVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u306f\u81ea\u52d5\u97f3\u58f0\u306b\u3088\u308b\u5fdc\u7b54\u306e\u307f\u304c\u6d41\u308c\u3001\u9867\u5ba2\u304c\u97f3\u58f0\u6848\u5185\u306b\u5f93\u3063\u3066\u30d7\u30c3\u30b7\u30e5\u64cd\u4f5c\u3092\u3059\u308b\u3053\u3068\u3067\u632f\u308a\u5206\u3051\u304c\u884c\u308f\u308c\u307e\u3057\u305f\u3002\u4e00\u65b9\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u30b9\u30de\u30db\u306a\u3069\u306e\u753b\u9762\u306b\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304c\u9805\u76ee\u3054\u3068\u306b\u8868\u793a\u3055\u308c\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306b\u5408\u3063\u305f\u9805\u76ee\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u76ee\u7684\u306e\u30da\u30fc\u30b8\u3084\u7a93\u53e3\u306b\u79fb\u52d5\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u554f\u3044\u5408\u308f\u305b\u5148\u3084FAQ\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u3072\u3068\u76ee\u3067\u628a\u63e1\u3057\u3084\u3059\u304f\u3001\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u3084\u696d\u52d9\u52b9\u7387\u30a2\u30c3\u30d7\u3092\u56f3\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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