{"id":314,"date":"2023-03-31T18:32:11","date_gmt":"2023-03-31T09:32:11","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=314"},"modified":"2024-12-06T17:52:33","modified_gmt":"2024-12-06T08:52:33","slug":"ivr-payment","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/ivr-payment\/","title":{"rendered":"IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1fIVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u500b\u4eba\u60c5\u5831\u306e\u53d6\u308a\u6271\u3044\u306e\u91cd\u8981\u6027\u304c\u53eb\u3070\u308c\u308b\u6628\u4eca\u3001\u96fb\u8a71\u3067\u306e\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u6c7a\u6e08\u306bIVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u60c5\u5831\u6f0f\u6d29\u30ea\u30b9\u30af\u304c\u6fc0\u6e1b\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306fIVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u306a\u306e\u304b\u3001\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_1\">1<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">1.1<\/span> \u4ed5\u7d44\u307f<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">1.2<\/span> \u6d3b\u7528\u30b7\u30fc\u30f3<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">1.3<\/span> \u8cbb\u7528\u30fb\u76f8\u5834<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-2\"><span class=\"toc_number toc_depth_1\">2<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u306e\u6d41\u308c<\/a><\/li><li><a href=\"#IVR-3\"><span class=\"toc_number toc_depth_1\">3<\/span> \u4e3b\u8981IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9<\/a><ul><li><a href=\"#IVR-4\"><span class=\"toc_number toc_depth_2\">3.1<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\uff08\u30e4\u30de\u30c8\u904b\u8f38\u682a\u5f0f\u4f1a\u793e\uff09<\/a><\/li><li><a href=\"#IVRGMO\"><span class=\"toc_number toc_depth_2\">3.2<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\uff08GMO\u30da\u30a4\u30e1\u30f3\u30c8\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u682a\u5f0f\u4f1a\u793e\uff09<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-5\"><span class=\"toc_number toc_depth_1\">4<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ec\u30d9\u30eb\u306e\u5411\u4e0a<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u6539\u6b63\u5272\u8ce6\u8ca9\u58f2\u6cd5\u306e\u57fa\u6e96\u30af\u30ea\u30a2<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u696d\u52d9\u306e\u81ea\u52d5\u5316<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">4.4<\/span> \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b<\/a><\/li><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">4.5<\/span> \u9867\u5ba2\u306e\u4e0d\u5b89\u8efd\u6e1b<\/a><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">4.6<\/span> \u5c0e\u5165\u306e\u30cf\u30fc\u30c9\u30eb\u304c\u4f4e\u3044<\/a><\/li><\/ul><\/li><li><a href=\"#IVR2\"><span class=\"toc_number toc_depth_1\">5<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u306b\u306f2\u3064\u306e\u5c0e\u5165\u65b9\u6cd5\u304c\u3042\u308b<\/a><ul><li><a href=\"#IVR-6\"><span class=\"toc_number toc_depth_2\">5.1<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u5358\u4f53\u3067\u306e\u5c0e\u5165<\/a><\/li><li><a href=\"#IVR-7\"><span class=\"toc_number toc_depth_2\">5.2<\/span> IVR\u6c7a\u6e08\u306b\u5bfe\u5fdc\u3057\u305f\u6c7a\u6e08\u4ee3\u884c\u4f1a\u793e\u3092\u5229\u7528<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-8\"><span class=\"toc_number toc_depth_1\">6<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u969b\u306e\u30dd\u30a4\u30f3\u30c8<\/a><ul><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">6.1<\/span> \u30ab\u30fc\u30c9\u6c7a\u6e08\u4f1a\u793e\u30fb\u6c7a\u6e08\u4ee3\u884c\u4f1a\u793e\u306e\u5229\u7528\u6709\u7121<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">6.2<\/span> \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306e\u9ad8\u3055<\/a><\/li><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">6.3<\/span> \u6a5f\u80fd\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3<\/a><ul><li><a href=\"#IVR-9\"><span class=\"toc_number toc_depth_3\">6.3.1<\/span> IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u306e\u6a5f\u80fd\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u4f8b<\/a><\/li><\/ul><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">6.4<\/span> \u30b5\u30dd\u30fc\u30c8\u4f53\u5236<\/a><\/li><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">6.5<\/span> \u904b\u7528\u306e\u3057\u3084\u3059\u3055<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_2\">6.6<\/span> \u6599\u91d1<\/a><\/li><\/ul><\/li><li><a href=\"#i-16\"><span class=\"toc_number toc_depth_1\">7<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"IVR\"><strong>IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/strong><\/span><\/h2>\n\n\n\n<p>IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3057\u3066\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u6c7a\u6e08\u3092\u884c\u3046\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u4ee5\u4e0b\u3067\u3001\u4ed5\u7d44\u307f\u30fb\u6d3b\u7528\u30b7\u30fc\u30f3\u30fb\u8cbb\u7528\u76f8\u5834\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i\"><strong>\u4ed5\u7d44\u307f<\/strong><\/span><\/h3>\n\n\n\n<p>IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u306b\u3088\u308a\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u6c7a\u6e08\u3092\u884c\u3048\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>TV\u3084\u30ab\u30bf\u30ed\u30b0\u901a\u8ca9\u3001\u5404\u7a2e\u4e88\u7d04\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u304c\u96fb\u8a71\u306b\u3088\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u30fb\u7533\u3057\u8fbc\u3080\u969b\u306b\u30af\u30ec\u30b8\u30c3\u30c8\u6c7a\u6e08\u3092\u5e0c\u671b\u3059\u308b\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u306a\u304fIVR\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u81ea\u3089IVR\u30b7\u30b9\u30c6\u30e0\u4e0a\u3067\u3001\u30ab\u30fc\u30c9\u756a\u53f7\u3084\u6709\u52b9\u671f\u9650\u306a\u3069\u306e\u30ab\u30fc\u30c9\u60c5\u5831\u3092\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u64cd\u4f5c\u3067\u5165\u529b\u3059\u308b\u3053\u3068\u3067\u6c7a\u6e08\u3092\u5b8c\u4e86\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u306a\u304fIVR\u30b7\u30b9\u30c6\u30e0\u304c\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u70ba\u7684\u30df\u30b9\u3084\u30ab\u30fc\u30c9\u60c5\u5831\u306e\u6f0f\u6d29\u30ea\u30b9\u30af\u304c\u306a\u304f\u306a\u308b\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3053\u3068\u3067\u696d\u52d9\u52b9\u7387\u30a2\u30c3\u30d7\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u3092\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-2\"><strong>\u6d3b\u7528\u30b7\u30fc\u30f3<\/strong><\/span><\/h3>\n\n\n\n<p>IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u306f\u30c6\u30ec\u30d3\u901a\u8ca9\u3084\u30ab\u30bf\u30ed\u30b0\u901a\u8ca9\u3001\u4ea4\u901a\u6a5f\u95a2\u3084\u5bbf\u6cca\u65bd\u8a2d\u306e\u4e88\u7d04\u3001\u5b85\u914d\u30d4\u30b6\u306a\u3069\u306e\u30c7\u30ea\u30d0\u30ea\u30fc\u6ce8\u6587\u3001\u4fdd\u967a\u306a\u3069\u306e\u5404\u7a2e\u30b5\u30fc\u30d3\u30b9\u7533\u3057\u8fbc\u307f\u306a\u3069\u3001\u5e45\u5e83\u304f\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30c6\u30ec\u30d3\u901a\u8ca9\u306f\u756a\u7d44\u653e\u9001\u76f4\u5f8c\u306b\u81a8\u5927\u306a\u91cf\u306e\u96fb\u8a71\u304c\u53d7\u4ed8\u30bb\u30f3\u30bf\u30fc\u306b\u304b\u304b\u3063\u3066\u304d\u307e\u3059\u3002\u5168\u3066\u306b\u5bfe\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u305f\u3089\u3001\u6642\u9593\u304c\u304b\u304b\u308a\u696d\u52d9\u52b9\u7387\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3092\u62db\u304f\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u3001IVR\u6c7a\u6e08\u306b\u5207\u308a\u66ff\u3048\u308c\u30701\u4eba\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u6e1b\u3089\u3057\u696d\u52d9\u52b9\u7387\u306f\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002\u9867\u5ba2\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u6c7a\u6e08\u3092\u884c\u3048\u308b\u305f\u3081\u6e80\u8db3\u3057\u3066\u304f\u308c\u3084\u3059\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u4ed6\u306b\u3082\u3001\u672a\u6255\u3044\u306e\u7763\u4fc3\u306e\u969b\u306bIVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u672a\u6255\u91d1\u306e\u652f\u6255\u3044\u3092\u30ab\u30fc\u30c9\u6c7a\u6e08\u3067\u884c\u3046\u3053\u3068\u306b\u540c\u610f\u3059\u308c\u3070\u3001\u305d\u306e\u307e\u307eIVR\u6c7a\u6e08\u306b\u5207\u308a\u66ff\u3048\u3066\u652f\u6255\u3063\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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class=\"wp-block-heading\"><span id=\"IVRGMO\">IVR\u6c7a\u6e08\u30b5\u30fc\u30d3\u30b9\uff08GMO\u30da\u30a4\u30e1\u30f3\u30c8\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u682a\u5f0f\u4f1a\u793e\uff09<\/span><\/h3>\n\n\n\n<p>\u300cGMO\u30da\u30a4\u30e1\u30f3\u30c8\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u300d\u306f\u3001GMO\u30da\u30a4\u30e1\u30f3\u30c8\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u682a\u5f0f\u4f1a\u793e\u304c\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30fc\u30c9\u6c7a\u6e08\u5b8c\u4e86\u5f8c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304e\u76f4\u3059\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u901a\u8a71\u623b\u3057\u6a5f\u80fd\u300d\u3092\u6a19\u6e96\u642d\u8f09\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u6c7a\u6e08\u5f8c\u306e\u9867\u5ba2\u30d5\u30a9\u30ed\u30fc\u3082\u884c\u3044\u3084\u3059\u3044\u306e\u304c\u7279\u5fb4\u7684\u3067\u3059\u3002API\u9023\u643a\u306b\u3088\u308a\u3001\u53d7\u6ce8\u30b7\u30b9\u30c6\u30e0\u3068\u6c7a\u6e08\u60c5\u5831\u3092\u9023\u643a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>IVR\u5358\u72ec\u306e\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u306a\u304f\u3001PG\u30de\u30eb\u30c1\u30da\u30a4\u30e1\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u6c7a\u6e08\u5951\u7d04\u3068\u5be9\u67fb\u901a\u904e\u3092\u3059\u308b\u3053\u3068\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n\n\n<p>\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u901a\u8a71\u623b\u3057\u6a5f\u80fd\u304c\u6a19\u6e96\u642d\u8f09\u3055\u308c\u3066\u3044\u308b<\/p>\n\n\n\n<p>\u30fbAPI\u9023\u643a\u304c\u3067\u304d\u308b<\/p>\n\n\n\n<p><strong>\u6599\u91d1<\/strong><\/p>\n\n\n\n<p>\u30fb\u8981\u554f\u5408\u305b<\/p>\n\n\n\n<h2 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class=\"wp-block-heading\"><span 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