{"id":241,"date":"2022-11-29T17:49:05","date_gmt":"2022-11-29T08:49:05","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=241"},"modified":"2025-03-04T19:44:52","modified_gmt":"2025-03-04T10:44:52","slug":"ivr","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/ivr\/","title":{"rendered":"IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p>\u30e1\u30fc\u30eb\u3084\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u304c\u4e00\u822c\u5316\u3057\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u4f01\u696d\u304c\u9867\u5ba2\u5fdc\u5bfe\u3092\u3059\u308b\u30c4\u30fc\u30eb\u3068\u3057\u3066\u96fb\u8a71\u306f\u307e\u3060\u307e\u3060\u73fe\u5f79\u3067\u3042\u308a\u4e3b\u6d41\u3067\u3059\u3002\u300c\u5927\u91cf\u306e\u96fb\u8a71\u5bfe\u5fdc\u304c\u5927\u5909\u300d\u300c\u62c5\u5f53\u8005\u3078\u53d6\u308a\u6b21\u3050\u306e\u304c\u624b\u9593\u300d\u3068\u611f\u3058\u3066\u3044\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u304a\u3059\u3059\u3081\u306a\u306e\u304cIVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306e\u5c0e\u5165\u3067\u3059\u3002IVR\u306f\u81ea\u52d5\u97f3\u58f0\u3067\u5fdc\u7b54\u3092\u884c\u3044\u3001\u7740\u4fe1\u5148\u3092\u632f\u308a\u5206\u3051\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u5927\u91cf\u306e\u96fb\u8a71\u306b\u3082\u4eba\u6750\u3092\u5272\u304f\u3053\u3068\u306a\u304f\u5bfe\u5fdc\u3067\u304d\u308b\u9b45\u529b\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306fIVR\u3068\u306f\u4f55\u306a\u306e\u304b\u3001\u305d\u306e\u4ed5\u7d44\u307f\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u6642\u306e\u30dd\u30a4\u30f3\u30c8\u3001IVR\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u30af\u30e9\u30a6\u30c9PBX\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_1\">1<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3068\u306f\uff1f<\/a><ul><li><a href=\"#IVR-2\"><span class=\"toc_number toc_depth_2\">1.1<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306e\u4ed5\u7d44\u307f<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-3\"><span class=\"toc_number toc_depth_1\">2<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3067\u3067\u304d\u308b\u3053\u3068<\/a><\/li><li><a href=\"#IVR-4\"><span class=\"toc_number toc_depth_1\">3<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306e\u7a2e\u985e<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u30af\u30e9\u30a6\u30c9\u578b<\/a><\/li><li><a href=\"#IVR-5\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-6\"><span class=\"toc_number toc_depth_1\">4<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/a><ul><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u53d6\u308a\u6b21\u304e\u306e\u5fc5\u8981\u304c\u306a\u304f\u306a\u308b<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">4.4<\/span> \u5927\u91cf\u306e\u96fb\u8a71\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308b<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">4.5<\/span> \u55b6\u696d\u6642\u9593\u5916\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-7\"><span class=\"toc_number toc_depth_1\">5<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306b\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\u3042\u308b\uff1f<\/a><ul><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">5.1<\/span> \u9069\u5207\u306a\u5206\u5c90\u306e\u8a2d\u5b9a\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u3068\u9006\u52b9\u679c<\/a><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_2\">5.2<\/span> \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u307e\u3067\u306e\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-8\"><span class=\"toc_number toc_depth_1\">6<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306e\u5229\u7528\u304c\u5411\u3044\u3066\u3044\u308b\u30b1\u30fc\u30b9<\/a><ul><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">6.1<\/span> \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u53d7\u4ed8<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">6.2<\/span> \u707d\u5bb3\u60c5\u5831\u306e\u4e00\u6589\u914d\u4fe1<\/a><\/li><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">6.3<\/span> \u4e88\u7d04\u3084\u5546\u54c1\u53d7\u6ce8\u306e\u53d7\u4ed8<\/a><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">6.4<\/span> \u7279\u5b9a\u9867\u5ba2\u3078\u306e\u6848\u5185<\/a><\/li><\/ul><\/li><li><a href=\"#IVR-9\"><span class=\"toc_number toc_depth_1\">7<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u5c0e\u5165\u306e\u30dd\u30a4\u30f3\u30c8<\/a><ul><li><a href=\"#IVR-10\"><span class=\"toc_number toc_depth_2\">7.1<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u304c\u5fc5\u8981\u304b\u5341\u5206\u306b\u691c\u8a0e\u3059\u308b<\/a><\/li><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">7.2<\/span> \u9069\u5207\u306a\u30b7\u30ca\u30ea\u30aa\u8a2d\u5b9a<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_2\">7.3<\/span> \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u305b\u308b\u9078\u629e\u80a2\u3092\u7528\u610f\u3059\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#IVR03plus\"><span class=\"toc_number toc_depth_1\">8<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306e\u5c0e\u5165\u306f\u300c03plus\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u300d\u304c\u304a\u3059\u3059\u3081<\/a><\/li><li><a href=\"#i-16\"><span class=\"toc_number toc_depth_1\">9<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"IVR\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3068\u306f\uff1f<\/span><\/h2>\n\n\n\n<p>IVR\u3068\u306f\uff08Interactive Voice Response\uff09\u306e\u7565\u3067\u81ea\u52d5\u97f3\u58f0\u306b\u3066\u5fdc\u7b54\u3092\u884c\u3044\u3001\u30d7\u30c3\u30b7\u30e5\u756a\u53f7\u306b\u3066\u7740\u4fe1\u5148\u3092\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002\u8fd1\u5e74\u3001\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u3001\u7279\u306b\u5927\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3001\u300c\u25cb\u25cb\u306e\u3054\u7528\u4ef6\u306e\u65b9\u306f1\u3092\u300d\u3068\u3044\u3063\u305f\u6a5f\u68b0\u97f3\u58f0\u306f\u591a\u304f\u306e\u65b9\u304c\u30a4\u30e1\u30fc\u30b8\u3057\u3084\u3059\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>IVR\u304c\u5c0e\u5165\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u96fb\u8a71\u306f\u307e\u305a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u306a\u304f\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306b\u63a5\u7d9a\u3055\u308c\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u767a\u4fe1\u8005\u304c\u97f3\u58f0\u306b\u5f93\u3063\u3066\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u3092\u62bc\u3059\u3053\u3068\u3067\u62c5\u5f53\u8005\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u5b9a\u578b\u6587\u3092\u8a2d\u5b9a\u3057\u3066\u304a\u3051\u3070\u55b6\u696d\u6642\u9593\u5916\u3067\u3082\u81ea\u52d5\u7684\u306b\u6a5f\u68b0\u97f3\u58f0\u3067\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u3001\u30d1\u30bf\u30fc\u30f3\u5316\u3055\u308c\u3066\u3044\u308b\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306a\u3089\u3070\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u5074\u306e\u4eba\u4ef6\u8cbb\u524a\u6e1b\u3084\u696d\u52d9\u52b9\u7387\u5316\u3001\u9867\u5ba2\u5074\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"IVR-2\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306e\u4ed5\u7d44\u307f<\/span><\/h3>\n\n\n\n<p>IVR\u306f\u81ea\u52d5\u3067\u97f3\u58f0\u5bfe\u5fdc\u3092\u3057\u305f\u4e0a\u3067\u632f\u308a\u5206\u3051\u3092\u884c\u3046\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u5c0e\u5165\u6642\u306b\u306f\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u60f3\u5b9a\u3057\u305f\u4e0a\u3067\u62c5\u5f53\u8005\u3084\u62c5\u5f53\u90e8\u7f72\u306b\u756a\u53f7\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u59cb\u3081\u306b\u300c\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u3054\u7528\u4ef6\u306e\u5185\u5bb9\u306b\u5408\u308f\u305b\u3066\u62c5\u5f53\u8005\u306b\u304a\u3064\u306a\u304e\u3044\u305f\u3057\u307e\u3059\u300d\u3068\u524d\u7f6e\u304d\u3092\u3057\u305f\u4e0a\u3067\u300cA\u306e\u7528\u4ef6\u306e\u65b9\u306f1\u3092\u3001B\u306e\u7528\u4ef6\u306e\u65b9\u306f2\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u300d\u3068\u3044\u3063\u305f\u5f62\u3067\u5229\u7528\u8005\u3092\u8a98\u5c0e\u3059\u308b\u30b7\u30ca\u30ea\u30aa\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b7\u30ca\u30ea\u30aa\u306f\u8907\u6570\u30ec\u30a4\u30e4\u30fc\u306e\u30c4\u30ea\u30fc\u69cb\u9020\u3067\u4f5c\u6210\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002Web\u30b5\u30a4\u30c8\u306e\u30ea\u30f3\u30af\u3092\u8a2d\u5b9a\u3059\u308b\u3088\u3046\u306a\u3082\u306e\u3092\u30a4\u30e1\u30fc\u30b8\u3059\u308b\u3068\u5206\u304b\u308a\u3084\u3059\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u30a2\u30d1\u30ec\u30eb\u30b5\u30a4\u30c8\u3067\u3042\u308c\u3070\u3001\u30e1\u30f3\u30ba\u30fb\u30a6\u30a3\u30e1\u30f3\u30ba\u306e\u5927\u30ab\u30c6\u30b4\u30ea\u304c\u3042\u308a\u3001\u305d\u3053\u304b\u3089\u30d1\u30f3\u30c4\u30fb\u30a6\u30a7\u30a2\u306e\u4e2d\u30ab\u30c6\u30b4\u30ea\u3078\u9032\u3080\u3001\u3068\u3044\u3063\u305f\u5f62\u3067\u3059\u3002IVR\u306e\u30b7\u30ca\u30ea\u30aa\u3082\u60f3\u5b9a\u3055\u308c\u308b\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u7a2e\u985e\u3084\u6570\u3001\u5bfe\u5fdc\u3067\u304d\u308b\u62c5\u5f53\u8005\u6570\u306b\u5fdc\u3058\u3066\u30ec\u30a4\u30e4\u30fc\u3092\u4f5c\u3063\u3066\u30c4\u30ea\u30fc\u5316\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5927\u4f01\u696d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u306e\u5834\u5408\u306f\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304c\u591a\u5c90\u306b\u308f\u305f\u308b\u305f\u3081\u3001\u9069\u5207\u306b\u30b7\u30ca\u30ea\u30aa\u3092\u8a2d\u5b9a\u3057\u306a\u3044\u3068\u9006\u306b\u5229\u7528\u8005\u306e\u6df7\u4e71\u3092\u62db\u304f\u30ea\u30b9\u30af\u304c\u3042\u308b\u305f\u3081\u6ce8\u610f\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"IVR-3\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3067\u3067\u304d\u308b\u3053\u3068<\/span><\/h2>\n\n\n\n<p>IVR\u3067\u3067\u304d\u308b\u3053\u3068\u306f\u5927\u307e\u304b\u306b4\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u3078\u53d7\u52d5\u7684\u306b\u5bfe\u5fdc\u3059\u308b<\/td><td>\u60f3\u5b9a\u3055\u308c\u308b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5408\u308f\u305b\u3066\u30b7\u30ca\u30ea\u30aa\u3092\u4f5c\u6210\u3057\u3001\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u3067\u7528\u4ef6\u5225\u306b\u62c5\u5f53\u8005\u30fb\u62c5\u5f53\u90e8\u7f72\u306b\u632f\u308a\u5206\u3051\u308b\u3068\u3044\u3046\u4f7f\u3044\u65b9\u3067\u3059\u3002\u307e\u305f\u3001\u632f\u308a\u5206\u3051\u3060\u3051\u3067\u306a\u304f\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u5bfe\u3057\u3066\u306f\u4e8b\u524d\u306b\u9332\u97f3\u30fb\u8a2d\u5b9a\u3057\u305f\u81ea\u52d5\u97f3\u58f0\u3067\u56de\u7b54\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u6298\u308a\u8fd4\u3057\u4e88\u7d04\u3092\u81ea\u52d5\u53d7\u4ed8\u3059\u308b\u3068\u3044\u3063\u305f\u4f7f\u3044\u65b9\u3082\u53ef\u80fd\u3067\u3059\u3002<\/td><\/tr><tr><td>\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u306b\u6a5f\u52d5\u7684\u306b\u5bfe\u5fdc\u3059\u308b<\/td><td>IVR\u306f\u4eba\u9593\u3068\u9055\u3063\u3066\u75b2\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u540c\u6642\u306b1\u4eba\u306e\u5bfe\u5fdc\u3092\u3059\u308b\u306e\u304c\u57fa\u672c\u3067\u3059\u304c\u3001IVR\u306e\u5834\u5408\u306f\u540c\u6642\u306b\u8907\u6570\u306e\u9867\u5ba2\u306b\u81ea\u52d5\u97f3\u58f0\u3067\u5fdc\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u5728\u3001\u53d7\u96fb\u3067\u304d\u306a\u3044\u5834\u5408\u3082\u81ea\u52d5\u3067\u5fdc\u7b54\u3067\u304d\u308b\u70b9\u3082IVR\u306a\u3089\u3067\u306f\u306e\u7279\u5fb4\u3067\u3059\u3002<\/td><\/tr><tr><td>\u5927\u91cf\u767a\u4fe1\u3068\u81ea\u52d5\u5fdc\u7b54<\/td><td>\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u7528\u3044\u3066\u30ea\u30b9\u30c8\u5185\u306e\u9867\u5ba2\u306b\u81ea\u52d5\u767a\u4fe1\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u76f8\u624b\u304c\u5fdc\u7b54\u3057\u305f\u5834\u5408\u306f\u81ea\u52d5\u3067\u97f3\u58f0\u6848\u5185\u3092\u884c\u3044\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u9078\u6319\u533a\u5185\u306e\u65b9\u306b\u96fb\u8a71\u3092\u304b\u3051\u3001\u9078\u6319\u306b\u95a2\u3059\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u53d6\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4ed6\u306b\u3082\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u544a\u77e5\u3001\u5165\u91d1\u306e\u7763\u4fc3\u306a\u3069\u5e45\u5e83\u304f\u6d3b\u7528\u53ef\u80fd\u3067\u3059\u3002<\/td><\/tr><tr><td>\u5fc5\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u767a\u4fe1\u3057\u81ea\u52d5\u5fdc\u7b54\u3059\u308b<\/td><td>\u9867\u5ba2\u30ea\u30b9\u30c8\u306b\u6cbf\u3063\u3066\u767a\u4fe1\u3057\u7d9a\u3051\u308b\u306e\u3068\u306f\u9055\u3044\u3001\u5fc5\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u306e\u307f\u767a\u4fe1\u3092\u884c\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u3078\u306e\u5546\u54c1\u306e\u767a\u9001\u9023\u7d61\u3001\u672a\u7d0d\u901a\u77e5\u306a\u3069\u3067\u6d3b\u7528\u53ef\u80fd\u3067\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001IVR\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u6d3b\u7528\u6cd5\u304c\u3042\u308a\u307e\u3059\u3002\u696d\u52d9\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u4f7f\u3044\u3053\u306a\u305b\u3070\u3001\u52b9\u7387\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"IVR-4\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306e\u7a2e\u985e<\/span><\/h2>\n\n\n\n<p>IVR\u306b\u306f\u3001\u5c02\u7528\u6a5f\u306e\u6709\u7121\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u9055\u3044\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u63a5\u89e6\u306e\u4ed5\u65b9\u306b\u3088\u3063\u3066\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u300c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u300d\u30683\u3064\u306e\u7a2e\u985e\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002\u4ee5\u4e0b\u3067\u3001\u305d\u308c\u305e\u308c\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span 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class=\"wp-block-heading\"><span 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id=\"IVR-10\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u304c\u5fc5\u8981\u304b\u5341\u5206\u306b\u691c\u8a0e\u3059\u308b<\/span><\/h3>\n\n\n\n<p>IVR\u306f\u81ea\u52d5\u97f3\u58f0\u306b\u3088\u3063\u3066\u4e00\u6b21\u5bfe\u5fdc\u3092\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u5927\u91cf\u306b\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304f\u308b\u5927\u4f01\u696d\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3067\u3042\u308c\u3070\u5c0e\u5165\u3059\u308b\u4fa1\u5024\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u30011\u65e5\u306e\u67b6\u96fb\u6570\u304c\u5c11\u306a\u3044\u4e2d\u5c0f\u4f01\u696d\u3084\u3059\u3050\u306b\u96fb\u8a71\u3092\u53d6\u308c\u308b\u30b9\u30bf\u30c3\u30d5\u304c\u591a\u6570\u3044\u308b\u4f01\u696d\u3067\u3042\u308c\u3070\u3001IVR\u306e\u5c0e\u5165\u306f\u3042\u307e\u308a\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u3088\u3046\u306a\u30b1\u30fc\u30b9\u3067\u5c0e\u5165\u3057\u3066\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0b\u3052\u3066\u3057\u307e\u3046\u3060\u3051\u3067\u3042\u308a\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u30b3\u30b9\u30c8\u30c0\u30a6\u30f3\u4ee5\u4e0a\u306b\u30de\u30a4\u30ca\u30b9\u3068\u306a\u3063\u3066\u3057\u307e\u3046\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u696d\u52d9\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u30c0\u30a6\u30f3\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u5207\u306a\u3053\u3068\u3067\u3059\u304c\u3001\u53d6\u5f15\u5148\u3067\u3042\u308b\u9867\u5ba2\u306e\u3053\u3068\u3092\u7b2c\u4e00\u306b\u8003\u3048\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-14\">\u9069\u5207\u306a\u30b7\u30ca\u30ea\u30aa\u8a2d\u5b9a<\/span><\/h3>\n\n\n\n<p>IVR\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u30b7\u30ca\u30ea\u30aa\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3057\u3001\u5229\u7528\u8005\u304c\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u62c5\u5f53\u8005\u30fb\u62c5\u5f53\u90e8\u7f72\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u3053\u3068\u3092\u610f\u8b58\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u306b\u3082\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3053\u3068\u306b\u6ce8\u610f\u3057\u3066\u30b7\u30ca\u30ea\u30aa\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30fb\u5c02\u9580\u7528\u8a9e\u3084\u696d\u754c\u7528\u8a9e\u3092\u6392\u9664\u3057\u3001\u8ab0\u3082\u304c\u5206\u304b\u308b\u30ac\u30a4\u30c0\u30f3\u30b9\u306b\u3059\u308b\u30fb\u30b7\u30f3\u30d7\u30eb\u304b\u3064\u660e\u78ba\u306a\u968e\u5c64\u306b\u3059\u308b\u30fb\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u77ed\u304f\u7c21\u6f54\u306b\u3059\u308b\u30fb\u5bfe\u5fdc\u90e8\u7f72\u3092\u7d30\u5206\u5316\u3057\u3059\u304e\u305a\u3067\u304d\u308b\u9650\u308a\u307e\u3068\u3081\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u300c\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u4e01\u5be7\u306a\u65b9\u304c\u826f\u3044\u300d\u3068\u8003\u3048\u308b\u65b9\u306f\u610f\u5916\u3068\u591a\u3044\u3067\u3059\u304c\u3001\u3042\u307e\u308a\u306b\u4e01\u5be7\u3059\u304e\u308b\u3068\u9006\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u5229\u7528\u8005\u306f\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u307e\u3059\u3002\u304b\u3068\u3044\u3063\u3066\u7c21\u6f54\u306b\u3057\u3088\u3046\u3068\u3057\u3059\u304e\u308b\u3068\u5206\u304b\u308a\u306b\u304f\u3044\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u306a\u3063\u3066\u3057\u307e\u3046\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3054\u7d39\u4ecb\u3057\u305f\u6ce8\u610f\u70b9\u3092\u53c2\u8003\u306b\u3001\u30b7\u30f3\u30d7\u30eb\u3067\u5206\u304b\u308a\u3084\u3059\u3044\u9069\u5207\u306a\u30b7\u30ca\u30ea\u30aa\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span id=\"i-15\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u305b\u308b\u9078\u629e\u80a2\u3092\u7528\u610f\u3059\u308b<\/span><\/h3>\n\n\n\n<p>IVR\u306e\u30b7\u30ca\u30ea\u30aa\u3092\u8a2d\u5b9a\u3059\u308b\u5834\u5408\u306f\u5fc5\u305a\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3059\u300d\u306a\u3069\u306e\u9078\u629e\u80a2\u3092\u6700\u5f8c\u306b\u8a2d\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u5229\u7528\u8005\u304c\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u7406\u7531\u306f\u3055\u307e\u3056\u307e\u3042\u308a\u307e\u3059\u3002\u4e2d\u306b\u306f\u4f01\u696d\u5074\u304c\u60f3\u5b9a\u3057\u3066\u3044\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u3092\u884c\u3044\u305f\u3044\u4eba\u3082\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u81ea\u52d5\u97f3\u58f0\u306b\u6163\u308c\u3066\u3044\u306a\u3044\u3001\u805e\u304d\u9003\u3057\u3066\u3057\u307e\u3063\u305f\u3001\u5185\u5bb9\u304c\u3088\u304f\u5206\u304b\u3089\u306a\u304b\u3063\u305f\u3068\u3044\u3063\u305f\u7406\u7531\u3067\u3069\u306e\u756a\u53f7\u3092\u62bc\u3059\u3079\u304d\u304b\u5206\u304b\u3089\u306a\u3044\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3064\u306a\u3050\u300d\u3068\u3044\u3046\u9078\u629e\u80a2\u306f\u3053\u3046\u3057\u305f\u30b1\u30fc\u30b9\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u6700\u5f8c\u306e\u7826\u3067\u3042\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5fc5\u8981\u4ee5\u4e0a\u306b\u4e0b\u3052\u306a\u3044\u9632\u6ce2\u5824\u306b\u3082\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 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