{"id":1536,"date":"2026-10-06T11:17:59","date_gmt":"2026-10-06T02:17:59","guid":{"rendered":"https:\/\/03plus.net\/enterprise\/column\/?p=1536"},"modified":"2026-10-06T11:18:41","modified_gmt":"2026-10-06T02:18:41","slug":"phone-call-transfer","status":"publish","type":"post","link":"https:\/\/03plus.net\/enterprise\/column\/phone-call-transfer\/","title":{"rendered":"\u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u3068\u306f\uff1f\u57fa\u672c\u30de\u30ca\u30fc\u30fb\u6b63\u3057\u3044\u3084\u308a\u65b9\u3068\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u306b\u3064\u3044\u3066\u3001\u300c\u6b63\u3057\u3044\u5bfe\u5fdc\u65b9\u6cd5\u304c\u5206\u304b\u3089\u306a\u3044\u300d\u300c\u62c5\u5f53\u8005\u304c\u4e0d\u5728\u306e\u3068\u304d\u306b\u3069\u3046\u5bfe\u5fdc\u3059\u308c\u3070\u3088\u3044\u304b\u8ff7\u3046\u300d\u3068\u60a9\u3093\u3067\u3044\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u306f\u3001\u76f8\u624b\u306e\u60c5\u5831\u3084\u7528\u4ef6\u3092\u6b63\u78ba\u306b\u78ba\u8a8d\u3057\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u3064\u306a\u3050\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u5bfe\u5fdc\u3092\u8aa4\u308b\u3068\u3001\u76f8\u624b\u3092\u9577\u6642\u9593\u5f85\u305f\u305b\u305f\u308a\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u3057\u304f\u5f15\u304d\u7d99\u3052\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u539f\u56e0\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4eca\u56de\u306f\u3001\u96fb\u8a71\u3092\u53d6\u308a\u6b21\u3050\u57fa\u672c\u7684\u306a\u6d41\u308c\u3084\u30b1\u30fc\u30b9\u5225\u306e\u5bfe\u5fdc\u65b9\u6cd5\u3001\u57fa\u672c\u30de\u30ca\u30fc\u3001\u53d6\u308a\u6b21\u304e\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<!--more-->\n\n\n\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#i\"><span class=\"toc_number toc_depth_1\">1<\/span> \u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u3068\u306f\uff1f<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_1\">2<\/span> \u96fb\u8a71\u3092\u53d6\u308a\u6b21\u3050\u57fa\u672c\u7684\u306a\u6d41\u308c<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_1\">3<\/span> \u3010\u30b1\u30fc\u30b9\u5225\u3011\u96fb\u8a71\u3092\u53d6\u308a\u6b21\u3050\u969b\u306e\u5bfe\u5fdc\u30fb\u4f8b\u6587<\/a><ul><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u62c5\u5f53\u8005\u304c\u4e0d\u5728\u30fb\u5916\u51fa\u3057\u3066\u3044\u308b\u5834\u5408<\/a><\/li><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u62c5\u5f53\u8005\u304c\u4f1a\u8b70\u4e2d\u30fb\u96e2\u5e2d\u4e2d\u306e\u5834\u5408<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u62c5\u5f53\u8005\u304c\u5225\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u5834\u5408<\/a><\/li><li><a href=\"#i-7\"><span class=\"toc_number toc_depth_2\">3.4<\/span> \u8ab0\u306b\u53d6\u308a\u6b21\u3052\u3070\u3088\u3044\u304b\u5206\u304b\u3089\u306a\u3044\u5834\u5408<\/a><\/li><li><a href=\"#i-8\"><span class=\"toc_number toc_depth_2\">3.5<\/span> \u53d6\u308a\u6b21\u304e\u3092\u65ad\u308b\u5fc5\u8981\u304c\u3042\u308b\u55b6\u696d\u96fb\u8a71\u306e\u5834\u5408<\/a><\/li><\/ul><\/li><li><a href=\"#i-9\"><span class=\"toc_number toc_depth_1\">4<\/span> \u96fb\u8a71\u3092\u53d6\u308a\u6b21\u3050\u969b\u306e\u57fa\u672c\u30de\u30ca\u30fc\u3068\u6ce8\u610f\u70b9<\/a><ul><li><a href=\"#i-10\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u76f8\u624b\u3092\u9577\u6642\u9593\u4fdd\u7559\u306b\u3057\u306a\u3044<\/a><\/li><li><a href=\"#i-11\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u540d\u524d\u30fb\u4f1a\u793e\u540d\u30fb\u96fb\u8a71\u756a\u53f7\u3092\u6b63\u78ba\u306b\u78ba\u8a8d\u3059\u308b<\/a><\/li><li><a href=\"#i-12\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u793e\u5185\u306e\u4eba\u9593\u306b\u306f\u656c\u79f0\u3092\u4ed8\u3051\u306a\u3044<\/a><\/li><li><a href=\"#i-13\"><span class=\"toc_number toc_depth_2\">4.4<\/span> \u4e0d\u5728\u7406\u7531\u3084\u500b\u4eba\u60c5\u5831\u3092\u5fc5\u8981\u4ee5\u4e0a\u306b\u4f1d\u3048\u306a\u3044<\/a><\/li><\/ul><\/li><li><a href=\"#PBX\"><span class=\"toc_number toc_depth_1\">5<\/span> \u30af\u30e9\u30a6\u30c9PBX\u3067\u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u696d\u52d9\u3092\u52b9\u7387\u5316\uff01<\/a><ul><li><a href=\"#i-14\"><span class=\"toc_number toc_depth_2\">5.1<\/span> \u5916\u51fa\u4e2d\u3084\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u4e2d\u3067\u3082\u53d6\u308a\u6b21\u304e\u53ef\u80fd<\/a><\/li><li><a href=\"#IVR\"><span class=\"toc_number toc_depth_2\">5.2<\/span> IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3067\u62c5\u5f53\u90e8\u7f72\u3078\u76f4\u63a5\u632f\u308a\u5206\u3051\u308b<\/a><\/li><\/ul><\/li><li><a href=\"#03plus\"><span class=\"toc_number toc_depth_1\">6<\/span> \u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u3092\u52b9\u7387\u5316\u3059\u308b\u306a\u308903plus<\/a><\/li><li><a href=\"#i-15\"><span class=\"toc_number toc_depth_1\">7<\/span> \u307e\u3068\u3081<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"i\">\u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u3068\u306f\uff1f<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u3068\u306f\u3001\u4f1a\u793e\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u3092\u53d7\u3051\u3001\u76f8\u624b\u306e\u540d\u524d\u3084\u4f1a\u793e\u540d\u3001\u7528\u4ef6\u306a\u3069\u3092\u78ba\u8a8d\u3057\u305f\u3046\u3048\u3067\u3001\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u3064\u306a\u3050\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u5bfe\u5fdc\u306f\u3001\u9867\u5ba2\u3084\u53d6\u5f15\u5148\u304c\u4f1a\u793e\u3068\u76f4\u63a5\u63a5\u3059\u308b\u6a5f\u4f1a\u306e\u4e00\u3064\u3067\u3059\u3002\u53d6\u308a\u6b21\u304e\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u305f\u308a\u3001\u76f8\u624b\u306e\u540d\u524d\u3084\u7528\u4ef6\u3092\u6b63\u78ba\u306b\u5f15\u304d\u7d99\u3052\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u76f8\u624b\u306b\u4e0d\u5b89\u3084\u4e0d\u4fbf\u3092\u4e0e\u3048\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5b9f\u969b\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30fc\u30f3\u3067\u306f\u3001\u4ee3\u8868\u96fb\u8a71\u306b\u62c5\u5f53\u8005\u4ee5\u5916\u306e\u793e\u54e1\u304c\u51fa\u308b\u3053\u3068\u304c\u591a\u304f\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u96fb\u8a71\u3092\u53d7\u3051\u305f\u793e\u54e1\u306f\u76f8\u624b\u306e\u7528\u4ef6\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u62c5\u5f53\u8005\u3078\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u307e\u305f\u3001\u62c5\u5f53\u8005\u304c\u4e0d\u5728\u306e\u5834\u5408\u306f\u3001\u6298\u308a\u8fd4\u3057\u3092\u6848\u5185\u3057\u305f\u308a\u3001\u4f1d\u8a00\u3092\u9810\u304b\u3063\u305f\u308a\u3059\u308b\u306a\u3069\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u9069\u5207\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"i-2\">\u96fb\u8a71\u3092\u53d6\u308a\u6b21\u3050\u57fa\u672c\u7684\u306a\u6d41\u308c<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u306e\u53d6\u308a\u6b21\u304e\u306f\u3001\u76f8\u624b\u306e\u60c5\u5831\u3084\u7528\u4ef6\u3092\u6b63\u78ba\u306b\u78ba\u8a8d\u3057\u3001\u62c5\u5f53\u8005\u3078\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u57fa\u672c\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u6d41\u308c\u3067\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2460\u96fb\u8a71\u306b\u51fa\u3066\u4f1a\u793e\u540d\u3092\u540d\u4e57\u308b<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u305f\u3089\u3001\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u5fdc\u7b54\u3057\u3001\u81ea\u793e\u306e\u4f1a\u793e\u540d\u3092\u540d\u4e57\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u682a\u5f0f\u4f1a\u793e\u3007\u3007\u3067\u3054\u3056\u3044\u307e\u3059\u300d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u76f8\u624b\u304c\u540d\u4e57\u3063\u305f\u3089\u3001\u4f1a\u793e\u540d\u3068\u6c0f\u540d\u3092\u805e\u304d\u53d6\u308a\u307e\u3059\u3002\u805e\u304d\u53d6\u308c\u306a\u304b\u3063\u305f\u5834\u5408\u306f\u3001\u66d6\u6627\u306a\u307e\u307e\u9032\u3081\u305a\u3001\u3082\u3046\u4e00\u5ea6\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2461\u53d6\u308a\u6b21\u304e\u5148\u3068\u7528\u4ef6\u3092\u78ba\u8a8d\u3059\u308b<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6b21\u306b\u3001\u8ab0\u3078\u306e\u96fb\u8a71\u306a\u306e\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3001\u7c21\u5358\u306a\u7528\u4ef6\u3082\u805e\u3044\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u3007\u3007\u682a\u5f0f\u4f1a\u793e\u306e\u25b3\u25b3\u69d8\u3067\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u306d\u3002\u3044\u3064\u3082\u304a\u4e16\u8a71\u306b\u306a\u3063\u3066\u304a\u308a\u307e\u3059\u3002\u3007\u3007\u3078\u306e\u304a\u96fb\u8a71\u3067\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\u300d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u5dee\u3057\u652f\u3048\u306a\u3051\u308c\u3070\u3001\u3054\u7528\u4ef6\u3092\u304a\u4f3a\u3044\u3057\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\u300d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f1a\u793e\u540d\u3084\u6c0f\u540d\u3001\u7528\u4ef6\u306a\u3069\u306f\u30e1\u30e2\u3092\u53d6\u308a\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u5fa9\u5531\u3057\u3066\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2462\u76f8\u624b\u306b\u5f85\u3063\u3066\u3082\u3089\u3044\u3001\u96fb\u8a71\u3092\u4fdd\u7559\u306b\u3059\u308b<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u62c5\u5f53\u8005\u3078\u53d6\u308a\u6b21\u3050\u5834\u5408\u306f\u3001\u76f8\u624b\u306b\u4e00\u8a00\u65ad\u3063\u3066\u304b\u3089\u96fb\u8a71\u3092\u4fdd\u7559\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u3007\u3007\u306b\u304a\u3064\u306a\u304e\u3044\u305f\u3057\u307e\u3059\u306e\u3067\u3001\u5c11\u3005\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\u300d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4fdd\u7559\u64cd\u4f5c\u304c\u5b8c\u4e86\u3057\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304b\u3089\u3001\u62c5\u5f53\u8005\u3092\u547c\u3073\u51fa\u3057\u307e\u3059\u3002\u76f8\u624b\u306b\u4f1a\u8a71\u304c\u805e\u3053\u3048\u306a\u3044\u3088\u3046\u3001\u5fc5\u305a\u4fdd\u7559\u306b\u3057\u3066\u304b\u3089\u53d6\u308a\u6b21\u304e\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2463\u62c5\u5f53\u8005\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u4f1d\u3048\u3066\u53d6\u308a\u6b21\u3050<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u62c5\u5f53\u8005\u306b\u306f\u3001\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u76f8\u624b\u306e\u4f1a\u793e\u540d\u30fb\u6c0f\u540d\u30fb\u7528\u4ef6\u306a\u3069\u3092\u7c21\u6f54\u306b\u4f1d\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p 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